Kasey Swartz
Edmond,USA
Summary
Professional and prepared insurance professional with significant experience in dental insurance coordination. Skilled in managing claims, verifying benefits, and ensuring compliance with insurance regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication and organizational skills, ensuring optimal patient and provider satisfaction.
Overview
17
17
years of professional experience
Work History
Treatment Coordinator
Orien Dental
Denton, TX
10.2024 - 07.2025
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Collaborated with dental providers to resolve claim discrepancies, fostering strong professional relationships.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Developed strong relationships with insurance representatives for efficient problem-solving and expedited claims processing.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
CEO/Billing & Stay at Home Mother
Mattress Place
09.2021 - 01.2024
- Onboarded new employees in time reporting and payroll systems
- Managed electronic timekeeping systems or manually collected and reviewed timesheets
- Produced and filed payroll reports every 2nd Tuesday
- Prepared purchase orders and expense reports
- Reconciled bank statements and prepared and entered standard journal entries for month-end close
- 24/7 childcare
Assistant Manager
LA Dental
Los Angeles, CA
01.2017 - 01.2021
- Coordinated payment with insurance
- Conducted financial consultations
- Completed insurance verification
- Troubleshoot and resolved complex customer service issues to enhance patient and family experience
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level balance of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Operations Manager
GSC LLC.
11.2011 - 01.2017
- Developed and implemented operational procedures to ensure quality standards are met
- Maintained accurate inventory records to track stock levels and minimize costs
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards
- Managed scheduling, training and inventory control
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
Automated Logistical Specialist (92A) - SGT E5
US Army
Columbia/Charleston, SC
11.2008 - 11.2011
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Collaborated with dental providers to resolve claim discrepancies, fostering strong professional relationships.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Developed strong relationships with insurance representatives for efficient problem-solving and expedited claims processing.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
Education
Dental Assisting Accelerated
Concorde College
Orange Coast College
Costa Mesa, CATimeline
Treatment Coordinator
Orien Dental
10.2024 - 07.2025
CEO/Billing & Stay at Home Mother
Mattress Place
09.2021 - 01.2024
Assistant Manager
LA Dental
01.2017 - 01.2021
Operations Manager
GSC LLC.
11.2011 - 01.2017
Automated Logistical Specialist (92A) - SGT E5
US Army
11.2008 - 11.2011
Dental Assisting Accelerated
Concorde College
Orange Coast College