Kasey Toler
Muncie,IN
Summary
Dedicated healthcare professional with extensive experience in clinical and administrative roles, demonstrating a strong commitment to patient care and operational efficiency. Proficient in medical procedures and electronic health records, with a proven ability to support medical staff and patients in fast-paced environments. Recognized for exceptional teamwork, adaptability, and the delivery of high-quality results, while effectively managing administrative tasks such as organizing, filing, and retrieving patient information. Expertise in coding medical records and data entry into patient databases enhances the ability to contribute to streamlined healthcare operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Indiana Foot and Ankle Specialist
10.2024 - 07.2025
- Collected patient HPI and vital signs
- Collected patient payments
- Verified insurance eligibility and reported issues
- Scheduled patient appointments and in office procedures
- Answered medical questions
- Organized inventory and kept a spreadsheet to monitor needs
- Worked closely with the billing company to maintain AR report
Software Trainer Specialist
Goodman Campbell Brain and Spine
Carmel, IN
02.2022 - 05.2023
- Trained users on electronic healthcare record software and other integrated software packages
- Created training documentation for staff
- Assisted in tracking new features in the ERH/EPM system
- Ran canned reports for the EHR/EPM system and served as a liaison to vendors and ensures open support tickets are followed up in a timely manner
- Assisted the Project Manager in checking/correcting data inconsistencies or mistakes
- Made suggestions on ways to utilize technology to improve processes
- Troubleshot tier 2 and 3 level software issues
- Answered and resolved Help Desk calls or email requests
- Created ad-hoc reporting tools to aid Goodman Campbell staff in monitoring/completing work tasks
- Create/distribute reports as desired by Goodman Campbell staff
- Audited system utilization by Goodman Campbell staff for compliance with written protocols and report issues/concerns to staff manager; administer follow up training as needed or requested
Medical Information Specialist
Goodman Campbell Brain and Spine
08.2019 - 02.2022
- File health information for completeness, timeliness and accuracy
- Reviewed previous documentation for orders & instructions must be finished before patient visit. assured everything had been received and notify staff member if missing documentation so patient can be contacted and rescheduled if necessary
- Verified patient's documentation (medical history, HIPAA, etc.) is up-to-date
- Verified insurance eligibility and completion of authorization if required
- Requested films, labs, etc. from hospital or other providers. Called hospitals or other providers to obtain missing testing reports or films (at time of visit if forgotten)
- Processed charts for medical records requests including itemized statements when requested
- May serve as a backup to other staff members, including phone operator, to make sure the department operations are efficiently and effectively maintained
- Collaborated with all necessary GCBS team members in a respectful manner to ensure efficient workflow and excellent patient care
Patient Advocate/Assistant Manager
10.2009 - 08.2019
- Covered Front Desk Registration/Scheduling/Check-out/Reception area at all times during clinic hours
- Patient registration - Completed unfinished patient registration, scanned insurance cards and driver's license into replica, obtained any missing information in the chart or registration, welcomed all patients exhibiting excellent customer service skills, verified information from last visit
- Collected co-payments, pre-payments, account balances, etc. Balance Cashed receipts daily. Logged monies collected from patients and note amount paid on encounter and on daily work log. Gave handwritten receipts for all cash and check payments. Keyed payments and charges. Processed miscellaneous charges and payments received at the office. Balanced charges/payments and daily batch. A/R duties
- Ensured chart/patient is HIPPA compliant
- Scheduled procedures and follow-up appointments. Notified dept/staff to complete pre-certification, procedure scheduling, and benefit verification. Provided patient with information, instructions and test orders if needed. Obtained referrals and pre-authorizations for all scheduled appointments, procedures and tests
- Check-out office visits. Verified encounter, testing ordered, billing info, physician orders were complete and legible
- Completed return to work statements/FMLA as approved by physician
- Managed office flow to get patients taken care of promptly; Notified patients of any delays
- Answered routine general and uncomplicated patient medical questions
- Collaborated closely with provider for summary of patient outcome/service
- Removed staples/sutures and cleaned wounds as needed for the doctor
Education
Medical Billing/Coding Certification -
Purdue University Global
10.2025
Skills
- Dedication to excellent customer service
- Exceptional attention to detail
- Medical terminology knowledge
- Respect for organizational policies, procedures, systems, and objectives
- Ability to collaborate and communicate clearly and respectfully, with physicians, providers, peers, and patients
- Ability to work independently with efficiency and accuracy by leveraging flexibility and multi-tasking
- Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system (NextGen and Cerner)
- HIPAA compliance
Certification
Certified Billing and Coding Specialist (CBCS), National Healthcareer Association (NHA) September 2025
Timeline
Medical Assistant
Indiana Foot and Ankle Specialist
10.2024 - 07.2025
Software Trainer Specialist
Goodman Campbell Brain and Spine
02.2022 - 05.2023
Medical Information Specialist
Goodman Campbell Brain and Spine
08.2019 - 02.2022
Patient Advocate/Assistant Manager
10.2009 - 08.2019
Medical Billing/Coding Certification -
Purdue University Global