Kasey Williams
Dry Creek,LA
Summary
Dynamic professional with proven expertise in reception management and exceptional customer service, honed at Hayes Veterinary Hospital. Excelled in creating welcoming environments, efficiently managing appointments, and resolving customer issues, contributing to improved office efficiency. Skilled in document management and maintaining cleanliness, adept at fostering positive customer relationships and streamlining operations for enhanced guest experiences.
Overview
2
2
years of professional experience
Work History
Receptionist
Hayes Veterinary Hospital
DeRidder, LA
08.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Restaurant Waiter
The Cafe on 10th St
Oakdale, LA
11.2022 - 05.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
High School Diploma -
Fairview High School
Grant, LA05-2023
Skills
- Reception management
- Order taking
- File organization
- Cleanliness
- Appointment setting
- Problem-solving
- Cash handling
- Food safety awareness
- Document management
- Customer service
Timeline
Receptionist
Hayes Veterinary Hospital
08.2023 - Current
Restaurant Waiter
The Cafe on 10th St
11.2022 - 05.2023
High School Diploma -
Fairview High School