Kasey Zartun
Summary
Professional with proven background in resolving patient and customer concerns efficiently and effectively. Known for fostering collaborative team efforts and achieving consistent results. Reliable and adaptable, with excellent communication and conflict resolution skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Advocate
Health Care Service Corporation, HCSC
07.2024 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to determine the nature of the requests and provided information desired using privacy rules.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Managing Optician and Reception
EyeCare Plus
05.2014 - 03.2021
- Assisted with daily operations of the office including maintaining appointment schedules for one or more doctors, collecting, scanning and updating insurance information and maintaining patient records.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Oversaw budgeting processes, monitoring expenses and implementing cost-saving measures where necessary.
- Provided exceptional customer service, resolving issues promptly and maintaining long-term client relationships.
Ophthalmic Medical Technician
Pediatric Ophthalmology of the Panhandle
11.2010 - 04.2014
- Assisted physicians in performing eye exams, treatment plans, and ophthalmic procedures, including surgery.
- Developed effective communication strategies for working with diverse patient populations.
- Responsible for proper and timely treatment of patients, maintaining appointment schedules and office duties including answering phone inquiries, collecting, scanning and updating health and vision insurance information and maintaining clinical records.
Ophthalmic Medical Technician
Panhandle Eye Group
08.2008 - 11.2010
- Assisted physicians in performing eye exams, and ophthalmic procedures, including surgery
- Exercised strong problem-solving abilities to troubleshoot any technical issues encountered during exams or treatments
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
Optometric Technician
Advanced Eye Care
08.2004 - 08.2008
- Assisted optometrists with patient care and testing, including visual acuity, and refractions while maintaining tact and diplomacy when dealing with patients with diagnosis and treatment of ocular diseases.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Education
GED -
Amarillo College
Amarillo, TX05-2024
Skills
- Calm and professional under pressure
- Relationship building
- Understanding customer needs
- Active listening
- Customer relations
- Medical terminology
- Administrative and office support
- Problem Solving
Certification
- Certified Paraoptometric
- American Board of Opticianry Certification
Timeline
Customer Advocate
Health Care Service Corporation, HCSC
07.2024 - Current
Managing Optician and Reception
EyeCare Plus
05.2014 - 03.2021
Ophthalmic Medical Technician
Pediatric Ophthalmology of the Panhandle
11.2010 - 04.2014
Ophthalmic Medical Technician
Panhandle Eye Group
08.2008 - 11.2010
Optometric Technician
Advanced Eye Care
08.2004 - 08.2008
GED -
Amarillo College
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