Kasha McLucas
Greensboro,North Carolina
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
Remote
09.2022 - 06.2023
- Executed a range of administrative responsibilities which encompassed filing paperwork, updating databases, and generating reports.
- Assisted customers with all aspects of their experience including product selection, order management, payment inquiries, return process facilitation; also provided technical support.
- Recorded and monitored customer interactions, transactions, and comments for future reference.
- Nurtured lasting connections with clients by offering tailored assistance and guidance.
- Maintained a high level of professional conduct while addressing difficult customers.
Walmart Supercenter
Greensboro, NC
03.2021 - 09.2022
- Delivered excellent customer service through personal interactions and phone conversations.
- Resolved customer problems efficiently and with a friendly demeanor, resulting in high customer satisfaction.
- Utilized strong problem-solving abilities to efficiently resolve various issues.
- Demonstrated effective time management skills, consistently meeting task completion goals and project timelines.
- Oversaw the scheduling, assigning, and monitoring of daily work activities for customer service team members.
Education
Studying Accountant -
University Of North Carolina Greensboro
Greensboro, NC07-2025
Associates Degree in Arts -
Guilford Tech
Greensboro, NC01.2021
Skills
- Interpersonal Communication
- Customer service
- Problem resolution
- Billing inquiries
- Payment information
- Account Management
- Peer Coaching
- MS Office Proficient
- Scheduling Management
- Multi-Line phone proficiency
Timeline
Customer Service Representative
Alorica
09.2022 - 06.2023
Walmart Supercenter
03.2021 - 09.2022
Studying Accountant -
University Of North Carolina Greensboro
Associates Degree in Arts -
Guilford Tech
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