Kasha Scott
Supervisor
Marietta,GA
Summary
Results-driven Repossession Supervisor with expertise in team management, operational efficiency, and compliance training. Proven ability to enhance customer satisfaction while coordinating cross-departmental communication.
Overview
15
15
years of professional experience
Work History
Repossession Supervisor
CarMax Auto Finance
Kennesaw
10.2020 - Current
- Supervised daily operations of loan processing and collection teams.
- Trained staff on compliance and policy adherence for financial transactions.
- Coordinated communication between departments for improved efficiency.
- Conducted performance evaluations and provided feedback to team members.
- Managed workflow to ensure timely processing of auto finance applications.
- Resolved escalated customer inquiries and maintained high satisfaction levels.
- Developed training materials for onboarding new employees in finance operations.
- Directed and supervised a team of 12 associates in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
Xfinity Assistant Store Manager
Xfinity Comcast
Marietta
08.2019 - 06.2020
- Assisted in daily store operations and managed staff schedules.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Coordinated promotional events and maintained visual merchandising standards.
- Collaborated with management to implement operational improvements and efficiency.
- Conducted regular staff meetings to communicate updates and foster team engagement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Pro Sales Supervisor
The Home Depot Inc
Roswell
11.2017 - 07.2018
- Supervised daily operations of sales floor and customer service teams.
- Trained and mentored new sales associates on product knowledge and service standards.
- Monitored the daily operations of the sales team, including business sales, product knowledge, and marketing initiatives.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Established clear expectations for quality control processes among associates.
Specialty Account Manager
The Home Depot Store Support Center
Atlanta
05.2014 - 10.2017
- Managed specialty accounts to enhance customer relationships and satisfaction.
- Resolved customer inquiries and issues promptly to maintain high service standards.
- Collaborated with the specialty store manager to develop customized solutions for clients.
- Managed multiple accounts simultaneously while meeting tight deadlines.
- Resolved customer complaints quickly and efficiently by providing appropriate solutions or escalating issues when necessary.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
Associate of Applied Science - Business Administration and Management
Georgia Highlands College
Rome, Georgia, GA05-2011
High School Diploma -
Marietta High School
Marietta05-2003
Skills
- Team leadership
- Policy compliance
- Performance evaluation
- Customer resolution
- Customer relationship management
- Effective communication
- Conflict resolution
- Coaching and mentoring
- Priority management
- Decision-making
- Associate motivation
- Workflow management
Timeline
Repossession Supervisor
CarMax Auto Finance
10.2020 - Current
Xfinity Assistant Store Manager
Xfinity Comcast
08.2019 - 06.2020
Pro Sales Supervisor
The Home Depot Inc
11.2017 - 07.2018
Specialty Account Manager
The Home Depot Store Support Center
05.2014 - 10.2017
Associate of Applied Science - Business Administration and Management
Georgia Highlands College
High School Diploma -
Marietta High School