Caitlin Smith
Moncks Corner,SC
Summary
Dynamic leader with a proven track record at Carolina Lenders Service, enhancing asset recovery rates through innovative strategies and technology. Expert in operations management and customer service, demonstrating exceptional problem-solving and team leadership. Achieved significant improvements in process efficiency and minimized liability by adhering to regulations, showcasing a blend of hard and soft skills essential for driving success.
Overview
14
14
years of professional experience
Work History
Post Repossession Manager
Carolina Lenders Service
01.2021 - Current
- Partnered cross-functionally within organization to develop innovative strategies that improved overall success rate of asset recoveries.
- Recovered assets by locating and securing collateral, ensuring minimal loss for clients.
- Increased overall recovery rates by developing a strong network of informants and utilizing technology-based location tools effectively.
- Minimized company liability by adhering strictly to state and federal regulations during all aspects of the repossession process.
Night Auditor
Holiday Inn Express and Suites
09.2014 - 11.2020
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Shift Manager
Twisted Kitchen
04.2011 - 02.2015
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Education
No Degree - Criminology
Trident Technical College
Charleston, SCHigh School Diploma -
Fort Dorchester High
North Charleston, SC06-2005
Skills
- Customer service
- Team leadership
- Time management
- Complex Problem-solving
- Decision-making
- Documentation and reporting
- Operations management
Timeline
Post Repossession Manager
Carolina Lenders Service
01.2021 - Current
Night Auditor
Holiday Inn Express and Suites
09.2014 - 11.2020
Shift Manager
Twisted Kitchen
04.2011 - 02.2015
No Degree - Criminology
Trident Technical College
High School Diploma -
Fort Dorchester High
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