Kashandria Quarles
Pensacola,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Victus Dental
12.2021 - Current
- Managed office operations while scheduling appointments for patients and operating the front desk.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Certified Medical Assistant
Women's Care Center, OBGYN Residency Clinic, Ascension Sacred Heart
08.2021 - Current
- Provide administrative and clerical support to patients at Women's Care Center-OBGYN Residency Clinic
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Greet patients and visitors, check patients in and out, and obtain necessary documentation
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Verify and enter demographic information
- Obtain and verify insurance authorizations/precertification
- Complete medical record release requests and schedule/confirm patient appointments
- Enter, review and submit charges for patient procedures and services daily
- Collect co-payments and reconcile all daily reports and deposits for accuracy
- Provide general office and clerical support to assigned area.
Office Operations Assistant Trauma Surgery Support
Ascension Sacred Heart
04.2020 - 08.2021
- Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Greet patients and visitors, check patients in and out, and obtain necessary documentation
- Verify and enter demographic information
- Obtain and verify insurance authorizations/precertification
- Complete medical record release requests and schedule/confirm patient appointments
- Enter, review and submit charges for patient procedures and services daily
- Collect co-payments and reconcile all daily reports and deposits for accuracy
- Provide general office and clerical support to assigned area
Health Unit Coordinator Labor And Delivery
Ascension Sacred Heart
06.2016 - 04.2020
- Performed administrative and clerical duties in support of Labor & Delivery
- Greeted patients and visitors, answered, screened, route telephone calls, file, distribute mail and performed other general clerical duties, such as creating patient charts
- Communicated with patients, families, physicians and other healthcare team members about patient care according to protocol & HIPAA
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Provided assistance with programs/software for Physicians/Clinicians through the order entry processes, transfers and discharges
- Assembled and maintained patient charts.
Supervisor, Customer Service Coordinator
Marshalls
10.2012 - 12.2015
- Responsible for promoting an excellent customer experience
- Set benchmarks for customer service employees and monitored progress against targets.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Oversaw a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
- Led by example by engaging and interacting with all customers, and maintaining a clean and organized store
- Created a positive internal and external customer experience
- Trained and mentored Associates on front end principals using appropriate company resources and tools
- Trained and coached Associates on personalizing the customer experience while promoting loyalty programs
Active Duty Soldier
United States Marine, United States Marine Corps
10.2012 - 05.2013
- Secured and protected military property, assets and personnel.
- Sworn to defend and protect the Constitution of the United States of America.
- Monitored conditions for field artillery team during combat missions.
- Upheld code of conduct and maintained professionalism in stressful situations.
Education
No Degree - Registered Nursing Applicant
Pensacola State College
Pensacola, FLHigh School Diploma -
Escambia High School
Pensacola, FL05.2002
Skills
- Verbal and Written Communication
- Multitasking and Time Management
- Ease with Computers and Technology
- Multi-Line Telephone Systems
- Research and Analytical Skills
- Judgment and Decision Making
- Schedule Management
- Office Equipment Operation
- Task Prioritization
- Strong Organizational Skills
- Appointment Coordination
- Injection Administration
- Clinical and Operational Judgement
- HIPAA Compliance
- Office Management
- Employee Supervision
- Inventory Control
- Staff Hiring
- Customer Service
- Administrative Support
- Staff Management
- Conflict Management
Certification
- Certified Medical Assistant, NPCE- April 2022
- Certified Phlebotomist, NPCE, April 2022
Timeline
Office Manager
Victus Dental
12.2021 - Current
Certified Medical Assistant
Women's Care Center, OBGYN Residency Clinic, Ascension Sacred Heart
08.2021 - Current
Office Operations Assistant Trauma Surgery Support
Ascension Sacred Heart
04.2020 - 08.2021
Health Unit Coordinator Labor And Delivery
Ascension Sacred Heart
06.2016 - 04.2020
Supervisor, Customer Service Coordinator
Marshalls
10.2012 - 12.2015
Active Duty Soldier
United States Marine, United States Marine Corps
10.2012 - 05.2013
No Degree - Registered Nursing Applicant
Pensacola State College
High School Diploma -
Escambia High School
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