Kashauna Gamill
Lakeland,FL
Overview
6
6
years of professional experience
Work History
Hedis Associate
BCforward Elevane health
Indianapolis, IN
04.2024 - 04.2024
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
Customer Service Representative
Alorica
10.2022 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing
Claims Representative
Humana
Tampa, FL
01.2021 - 10.2022
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers
- Verified details with policyholders and requested additional information
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times
- Managed asset recoveries for claims, including salvage and subrogation
- Negotiated settlements for uncomplicated claims in accordance with actual company liability
- Processed high volumes of bodily injury claims efficiently while working in fast-paced environment
- Assisted claimants, providers and clients with problems or questions regarding claims.
Collections Representative
GC Services
Lakeland, FL
01.2018 - 05.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Consulted with customers to resolve service and billing issues
- De-escalated problematic customer concerns, maintaining calm, friendly
Education
High school diploma -
Lake Gibson Senior High School
05.2015
Skills
- Negotiation
- Cold Calling
- Communication Skills
- Account Management
- Technical Support
- Upselling
- Sales
- Leadership
- CRM Software
- Research
Timeline
Hedis Associate
BCforward Elevane health
04.2024 - 04.2024
Customer Service Representative
Alorica
10.2022 - 11.2023
Claims Representative
Humana
01.2021 - 10.2022
Collections Representative
GC Services
01.2018 - 05.2020
High school diploma -
Lake Gibson Senior High School