Kashawn Wright
Brandywine,MD
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Northfield Bank
05.2017 - Current
- Provide prompt and courteous service to banking clients, assisting them with inquiries regarding accounts, transactions, and banking procedures
- Resolve customer issues efficiently and professionally, maintaining high levels of customer satisfaction
- Educate customers about banking products and services, contributing to cross-selling initiatives
- Maintain detailed records of customer interactions, transactions, and actions taken
- Collaborate with team members to improve service procedures and contribute to a knowledge-sharing environment
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Customer Service Representative
ADT Home/Business Alarms
09.2012 - 05.2017
- Assisted clients with installation, troubleshooting, and maintenance of alarm systems
- Managed 30 incoming calls daily and addressed customer inquiries and service requests effectively
- Provided clear instructions and guidance, ensuring customer understanding and satisfaction
- Logged service calls and followed up with customers to ensure resolutions met their needs
- Supported team efforts in implementing new customer service policies and procedures
Data Entry Specialist
JP Morgan Chase
06.2005 - 09.2012
- Entered and validated extensive volumes of data into company database systems, maintaining accuracy and confidentiality
- Processed financial documents and transactions, ensuring compliance with company policies and standards
- Collaborated with team members to streamline data management processes and improve efficiency
- Provided support for analytic projects by supplying accurate and organized data entries
- Processing over 200 lock boxes daily in the company database.
Education
Associate Degree - Accounting
ASA Institute
Brooklyn, NY01.2011
Skills
- Strong customer service acumen
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
- Time management and multitasking
- Data entry and record-keeping
- Ability to work collaboratively in a team environment
- Proficient with various customer management software and tools
- Adaptability and proactive approach
Awardsandacknowledgments
- Strong customer service acumen
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
- Time management and multitasking
- Data entry and record-keeping
- Ability to work collaboratively in a team environment
- Proficient with various customer management software and tools
- Adaptability and proactive approach
Timeline
Customer Service Representative
Northfield Bank
05.2017 - Current
Customer Service Representative
ADT Home/Business Alarms
09.2012 - 05.2017
Data Entry Specialist
JP Morgan Chase
06.2005 - 09.2012
Associate Degree - Accounting
ASA Institute
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