Kashayla Hendricks
Columbus
Summary
Experienced in information organization and data entry, highly skilled candidate who thrives in self-directed and organized environments. Proven track record for managing information with extreme care. Committed to upholding high standards of confidentiality, productivity, and accuracy. Ultimate goal is to secure and excel in a full-time position that offers professional challenges, allowing to further enhance skills and contribute to the success of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
ContinuumGlobal
02.2022 - 12.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Rental, Filling, and Front Desk
Carl Hogan Toyota
10.2021 - 04.2022
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Maintained physical and computer based filing system
- Maintained log books and spreadsheets documenting file data and storage receipts.
- compiled and inventoried documents for archival.
Cashier
Taco Bell
06.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Stocking lines, sweeping and keeping area clean, keeping lobby clean, cooking, and prepping .
Education
No Degree - Business
EMCC Early College Enrollment
Mayhew MsDental Assisting
Accelerated Academy
Forest, MS06.2024
High School Diploma -
New Hope High School
Columbus, MS06.2020
Skills
- Customer service skills
- Appointment Scheduling
- Treatment room setup
- Able to follow and comprehend
- Multi-tasking
- Great at completing task
- CPR certificate
- Dental radiology certificate
- File and records monitoring
- Organizational skills
- team coordination
Certification
CPR Certificate
Dental Radiology
Contact
Columbus, MS 39702
Education
Columbus, MS,Forest, MS,Mayhew Ms
Timeline
Call Center Representative
ContinuumGlobal
02.2022 - 12.2024
Rental, Filling, and Front Desk
Carl Hogan Toyota
10.2021 - 04.2022
Cashier
Taco Bell
06.2018 - 02.2019
No Degree - Business
EMCC Early College Enrollment
Dental Assisting
Accelerated Academy
High School Diploma -
New Hope High School
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