Summary
Overview
Work History
Education
Skills
Timeline
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KASHEENA HORTON

Miamisburg,OH

Summary

Dependable and experienced customer service professional looking to obtain a position within this company where I can utilize my previous experience and skills. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

14
14
years of professional experience

Work History

Cashier

McDonald's
11.2022 - Current
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.

Pawnbroker

Cashland
08.2016 - 10.2018
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer
  • Checked, organized, and displayed inventory attractively to promote patron interest
  • Performed weekly inventory checks and ran reports.
  • Handled over 50 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
  • Sold variety of items to over daily customers, working to upsell package items and exceed sales goals.
  • Accurately and tactfully collected loan payments from customers, collecting over $5000.00 daily and keeping detailed track in the system.

Bill Collector

RMH
01.2010 - 01.2015
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Maintained high volume of calls and met demands of busy and productive group
  • Achieved performance goals on consistent basis.
  • Managed multiple competing priorities effectively through careful planning and time management skills.
  • Educated customers about repayment options and financial management techniques, empowering them to take control of their debts.
  • Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
  • Ensured compliance with federal and state regulations, protecting company reputation and legal standing.
  • Conducted detailed investigations to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
  • Implemented personalized approaches for each debtor based on background information research, enhancing negotiation outcomes.

Education

High School Diploma -

Methacton High School
Philadelphia, PA
06.1992

Skills

  • RECONCILING CASH
  • DRAWERS
  • CASH REGISTER
  • OPERATIONS
  • CUSTOMER NEEDS
  • ASSESSMENTS
  • ITEM PRICING
  • LEGAL COMPLIANCE
  • LOAN PAPERWORK
  • CASH FLOW REPORT
  • GENERATIN
  • ISSUE INVESTIGATION

Timeline

Cashier

McDonald's
11.2022 - Current

Pawnbroker

Cashland
08.2016 - 10.2018

Bill Collector

RMH
01.2010 - 01.2015

High School Diploma -

Methacton High School

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KASHEENA HORTON