Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KASHF Magsi

Fredericksburg,VA

Summary

Dynamic security professional with extensive experience at Allied Universal, excelling in emergency response and conflict resolution. Proven track record in reducing criminal activity through effective surveillance techniques and grounds patrols. Adept at crisis management, fostering a safe environment while enhancing team performance and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Armed Security Officer

Allied Universal
03.2025 - 09.2025
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Reduced vandalism and criminal activity by keeping a close eye on premises through personal checks.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Assisted hospital, security staff and visitors in the act of compliance per company and hospital rules and regulations.

Overnight Customer Service Supervisor

7-11 Franchisee Ijaz Ahmad: "Bubba"
05.2023 - 09.2024
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to store personal and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Advised ownership and staff on progressive safety measure.
  • Accounted for a excellent customer service experience and register accountability. While making sure store and facilities were safe and secure.

Customer Service Supervisor

BP- Franchisee, Shree Patel Pragnesh
05.2020 - 03.2023
  • Coached employees through day-to-day work and complex problems.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and in person solutions finding appropriate solutions to customer issues.
  • Identified customer service trends to provide recommendations for process and procedural improvements.

Shift Manager/Customer Service Asso./ Key Holder

WAWA LLC
08.2015 - 08.2018
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained and mentored new employees to maximize team performance.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Education

Associate of Applied Science - Criminal Justice

Wayne State College
Wayne, NE

Associate of Science - Licensed Practical Nursing

Hamilton College
Omaha, NE
05-2003

Skills

  • Search and seizure
  • Grounds patrols
  • Facilities patrol
  • Defensive strategies
  • Emergency Response
  • Conflict Resolution
  • Surveillance Techniques
  • Risk Management
  • Access Control
  • Crisis Management
  • First Aid/ CPR/ AED

Certification

DCJS Armed/ Unarmed Security/ Arrest Authority License, Sept 2024- Current

Timeline

Armed Security Officer

Allied Universal
03.2025 - 09.2025

Overnight Customer Service Supervisor

7-11 Franchisee Ijaz Ahmad: "Bubba"
05.2023 - 09.2024

Customer Service Supervisor

BP- Franchisee, Shree Patel Pragnesh
05.2020 - 03.2023

Shift Manager/Customer Service Asso./ Key Holder

WAWA LLC
08.2015 - 08.2018

Associate of Applied Science - Criminal Justice

Wayne State College

Associate of Science - Licensed Practical Nursing

Hamilton College

Similar Profiles

CREATE PROFILE