Kashia Blake
Hagerstown,MD
Summary
Dynamic professional with over 4 years of experience in customer service and management, demonstrating a proven ability in data entry, payroll processing, forecasting, and delegation to meet business demands. A strong track record of enhancing branch revenue, client retention, and employee satisfaction through timely, accurate, and high-quality results reflects a commitment to excellence. An educational background from South Hagerstown High School provides a solid foundation in communication, teamwork, and problem-solving skills. Eager to contribute to a company that values long-term commitment and professional development.
Overview
9
9
years of professional experience
Work History
Staffing Manager
MALEKO Personnel
Hagerstown, MD
06.2024 - Current
- Conducted comprehensive skills assessments to match candidates with client job requirements.
- Coordinated onboarding processes, including training sessions and orientation for new hires.
- Maintained accurate employee records and updated databases in compliance with labor regulations.
- Collaborated with teams to resolve staffing issues and enhance employee engagement initiatives.
- Maintain employee records, including hours worked, deductions, and benefits information.
- Coordinate with HR for payroll-related queries and assist in resolving discrepancies.
- Utilize payroll software to streamline data entry and reporting processes effectively.
- Developed a streamlined workflow for processing new hires into the payroll system.
- Trained new staff on payroll systems and procedures to ensure smooth transitions.
- Oversaw project timelines and deliverables, ensuring alignment with client objectives.
- Coordinated communication between clients and internal teams to address inquiries effectively.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Talent Advisor
Surge Staffing
Hagerstown, MD
09.2022 - 02.2024
- Oversaw implementation of compliance protocols for background checks and drug screening processes.
- Streamlined interview processes by coordinating schedules between candidates and hiring managers while minimizing disruptions to daily operations.
- Enhanced candidate experience by streamlining the recruitment process and providing timely feedback.
- Developed strong relationships with clients, understanding their unique needs and ensuring successful placements.
- Processed payroll data accurately, ensuring timely and compliant employee payments each cycle.
- Utilized payroll software to streamline data entry and improve reporting efficiency consistently.
Focus Deliver(Delivery Driver)
Amazon Flex
Hagerstown, MD
02.2023 - 05.2023
- Managed delivery schedules, prioritizing time-sensitive packages while maintaining quality service.
- Loaded and secured packages in the vehicle, adhering to safety protocols during transport.
- Documented delivery issues and completed necessary reports for operational improvement.
- Delivered packages to customer doorsteps and business offices.
Certified Medical Technician, Caregiver
ARC of Washington County
Hagerstown, MD
10.2020 - 02.2023
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
- Cleaned, prepared, and maintained examinations rooms and treatment areas.
- Prepared patients for examinations, procedures, and treatments.
- Administered oral and parenteral medications and immunizations as directed by supervising the physicians.
- Organized, reviewed, and forwarded incoming test results to the physicians.
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height.
- Answered phone calls and scheduled or followed-up on appointments.
Commercial Cleaner
Wiles commercial cleaning
Hagerstown, MD
10.2020 - 12.2020
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
General Manager of Operations
Five Guys
Hagerstown, MD
03.2017 - 05.2020
- Facilitated communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays.
- Led cross-functional projects, and identified, and solved complex and ambiguous problems in all areas of business.
- Maintained an onsite presence to ensure operations departments and teams met all company operational standards.
- Held team members responsible for reaching company objectives and processes. Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
- Prepared operating and capital budgets for company, reviewed expenditures, and took corrective action as needed.
- Used forecasting data to prepare daily work assignments, delegate tasks, and expertly meet business demands.
- Supported back office procedures, including hiring and employment processes. Managed team of 20 employees with consistent record of accomplishment in achieving operations goals.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed employee records, including hours worked, deductions, and benefit information updates.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MD01-2015
Skills
- Collaborative team work
- Customer service
- Staffing processes
- Onboarding processes
- Training and development
- Strategic planning
- Project management
- Communications management
- Payroll software expertise
- Microsoft Excel proficiency
- Payroll training
- Payroll administration experience
- Business growth strategies
- Relationship building and management
- Problem-solving aptitude
- Microsoft teams
- Microsoft word
Languages
English
Honorable Mention
I received an honorable mention award within the first year of working at Maleko Personnel, Promoted from talent advisor to Staffing Manager in the first year of working at both staffing agencies.
Timeline
Staffing Manager
MALEKO Personnel
06.2024 - Current
Focus Deliver(Delivery Driver)
Amazon Flex
02.2023 - 05.2023
Talent Advisor
Surge Staffing
09.2022 - 02.2024
Certified Medical Technician, Caregiver
ARC of Washington County
10.2020 - 02.2023
Commercial Cleaner
Wiles commercial cleaning
10.2020 - 12.2020
General Manager of Operations
Five Guys
03.2017 - 05.2020
High School Diploma -
South Hagerstown High School