Kashia Bracey
Sumter,SC
Summary
Experienced professional with over 3 years in customer service, 2 years in manufacturing and warehouse operations, and 2 years in the medical insurance field seeks a stable position with a company that aligns with my diverse background. Skilled in telephone customer service, sales, client-facing interactions, tech support, and customer care. Committed to personal and professional growth, dedicated to surpassing expectations, and delivering exceptional work ethics and job performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
ADT commerical business
04.2023 - 11.2024
- Remote at home position handling 80+ calls per day, fast paced enviornment
- Assist with dispatch on security calls for business for intrusion and job servicing security system
- Help with payments for customers for commercial business and sold add on equipment for customers
Banking Specialist
Sitel Group
Sumter, SC
05.2022 - 03.2023
- Processes financial transactions for members including such functions as opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, issuing certificates, drafts and other negotiable instruments, processes bank wires, and opening and closing IRA accounts
- Performs phone transfers, withdrawals, NADA book values, credit card and debit card information, loan payoffs and miscellaneous account inquiries for members
- Perform online banking troubleshooting for clients and help enroll on mobile/online banking services
- Inbound call center specialist for Bank of America, take 100 calls per day while tracking CTI/OSAT
- De-escalated high tense calls on customer issues
- Advance client expert in sales and support in financial center
- Call center environment
Claim Specialist
Sagility
11.2018 - 05.2022
- Negotiated settlement amounts with claimants and authorizing payments
- Documented all claim activity and maintain claim files for review and auditing purposes
- Following all company policies and procedures and comply with legal requirements
- Maintained a high level of customer service by answering questions and providing information to all parties involved in the claims process
- Interacted with policyholders, claimants, and healthcare providers to gather more information about claims
- Reviewed and evaluated insurance claims for accuracy and completeness
Tire Builder/machine operator
Norman Williams and Associates
Sumter, SC
10.2017 - 09.2018
- Warehouse/manufacturing, Assembled tire carcasses from beginning to ending using different compounds and materials
- Operated both tire building machine from KM to PU, self troubleshoot both machines
- Work 12-hr rotating shift.5s work area
- Using machine equipment to complete tasks
- Performing routine inspections of manufacturing equipment
- Monitor and maintain both manufacturing machines in department
Customer Service Representative
Sykes call center
Sumter, SC
12.2013 - 07.2016
- Transferred in from kingstree site where i was a cellular customer agent/technical support to sumter site where I became a banking specialists
- Call center, handled 80+ inbound calls per day
- Banking Customer Service Representative for Bank of America
- Handled customers personal and credit accounts fees, deposits, and mobile banking issue
- De-escalated high tense calls for customer issues
- Floor support for employees
- Initiated fraud claims
Caregiver
Comfort Keepers
Sumter, SC
04.2012 - 08.2015
- Assist with personal care grooming, bathing, getting dressed
- Assist with meal and nutrition and feeding
- CPR certified
- Maintained clean, neat, comfortable, and safe environment for client
- Serve as a companion to client providing emotional support for the client on a daily
- Provide mobility assistance such as getting client in and out of bed, and and wheelchair
- Followed prescribed healthcare plan, which includes daily exercises and administering medication when needed
Education
diploma -
Sumter High School
Sumter, SC06.2009
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient confidentiality
- Financial services
Certification
- CPR & First Aid, valid
- AED, valid
- Security Guard, valid
- Sled card, security clearance, valid
- Bartending Certification, 03/01/17, 05/01/20, still valid
- Forklift Certification, valid
- Certified Quality Auditor, valid
Additional Information
Forklift Certification
Timeline
Customer Care Specialist
ADT commerical business
04.2023 - 11.2024
Banking Specialist
Sitel Group
05.2022 - 03.2023
Claim Specialist
Sagility
11.2018 - 05.2022
Tire Builder/machine operator
Norman Williams and Associates
10.2017 - 09.2018
Customer Service Representative
Sykes call center
12.2013 - 07.2016
Caregiver
Comfort Keepers
04.2012 - 08.2015
diploma -
Sumter High School