Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kashia Yang

Brooklyn Park,MN

Summary

Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.

Overview

3
3
years of professional experience

Work History

Greeter

Clear Lakes Dental
11.2024 - Current
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Checking in/out patients, verifying patient information, verifying insurances, collecting co-pays, answering phones, scheduling patients, and referral tracking.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Collaborated with team members to ensure seamless guest experiences during high-traffic periods.

Customer Service Associate

Goodwill
09.2023 - 04.2024
  • Provided information about products and services available to customers.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Merchandiser

Sam's Club
12.2022 - 05.2023
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Organized displays according to company standards and specifications.
  • Assisted customers with locating desired items within store locations.
  • Provided feedback from customers regarding product selection, display, and pricing.
  • Maintained a clean and organized work environment at all times.
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Education

Some College (No Degree) -

North Hennepin Community College
Minneapolis, MN

High School Diploma -

Coon Rapids High School
Coon Rapids, MN
06-2022

Skills

  • Customer Service
  • Team Collaboration
  • Refunds and exchanges
  • Customer Complaint Resolution
  • Inventory Control
  • Product Merchandising
  • Merchandise Restocking
  • Cash Handling
  • Store Cleaning
  • Critical Thinking
  • Front end management
  • Visitor Check-in

Accomplishments

    Accredited Nursing Assistance

    Aiding the elderly with their daily tasks to support them in living comfortably. Assist with bathing, changing, feeding, and tending to their needs.

    This Articulated College Credit program has given me a real life on the job experience in the nursing field.

Languages

Hmong
Limited

Timeline

Greeter

Clear Lakes Dental
11.2024 - Current

Customer Service Associate

Goodwill
09.2023 - 04.2024

Merchandiser

Sam's Club
12.2022 - 05.2023

High School Diploma -

Coon Rapids High School

Some College (No Degree) -

North Hennepin Community College

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