Kashish Khan
Parlin,NJ
Summary
Proven Relationship Banker with a track record of expanding client bases by over 30% at Provident Bank Mortgage through expert investment advisory and relationship management. Skilled in notary services and customer service, adept at fostering community relations and executing effective marketing campaigns. Demonstrates a unique blend of creative thinking and sales expertise to drive results and enhance customer satisfaction. Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Banker
Provident Bank Mortgage
09.2023 - Current
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
Personal Banker Assistant
Bank Of America
01.2023 - 08.2023
- Developed strong rapport with customers by consistently exceeding their expectations in service quality.
- Supported marketing initiatives by organizing promotional events aimed at attracting new business prospects.
- Conducted regular audits of cash drawers, promoting accuracy and compliance within the branch operations.
- Promoted teamwork among colleagues through open communication channels that foster collaboration while achieving individual objectives.
- Improved customer satisfaction by providing personalized banking solutions and recommendations.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Notary lisence
Customer Service Representative
Marshalls
06.2022 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
BJ's Wholesale
10.2021 - 05.2022
- Greeted members and provided a welcoming atmosphere.
- Assisted members with inquiries, product information, and locating items within the store.
- Handled member complaints and resolved issues promptly and effectively.
- Processed membership renewals, new applications, and provided information on membership benefits.
Front Desk Receptionist
Dr Office
02.2021 - 09.2021
- Greet patients and visitors in a friendly and professional manner.
- Assist patients with the check-in and check-out process.
- Answer patient inquiries, both in-person and over the phone, providing accurate information and assistance.
Education
Associate of Science - Criminal Justice
Middlesex County College
Edison, NJ12.2027
High School Diploma -
Old Bridge High School
Matawan, NJ06.2023
Skills
- Notary licence
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Creative Thinking
- Banking
- Community Relations
- Loan Origination
- Investment Advisory
- Marketing campaigns
Certification
Notary License
Languages
English
Full Professional
Urdu
Native or Bilingual
Persian
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Relationship Banker
Provident Bank Mortgage
09.2023 - Current
Personal Banker Assistant
Bank Of America
01.2023 - 08.2023
Customer Service Representative
Marshalls
06.2022 - 12.2022
Customer Service Representative
BJ's Wholesale
10.2021 - 05.2022
Front Desk Receptionist
Dr Office
02.2021 - 09.2021
Associate of Science - Criminal Justice
Middlesex County College
High School Diploma -
Old Bridge High School
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