Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Salett

Columbus ,OH

Summary

A seasoned professional with a proven track record at Discover Financial Services, DFS, I excel in customer service and problem-solving, ensuring high client satisfaction and loyalty. Leveraging critical thinking and computer proficiency, I've significantly contributed to team development and business growth through personalized solutions and effective communication.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

BMI
Dublin, OH
07.2021 - Current
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Relationship Banker

Huntington National Bank
Columbus, OH
08.2019 - 07.2021
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Verified customer identity and reviewed documentation for accuracy.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.

Senior Accounts Manager

Discover Financial Services, DFS
Columbus, OH
08.2008 - 02.2019
  • Provided exceptional customer service by actively listening to client needs and offering personalized solutions tailored to their specific requirements.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Met existing customers to review current services and expand sales opportunities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.

Education

Bachelor of Arts - Business Administration

Ohio Christian University
Circleville, OH
04-2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Money handling abilities
  • Payment Processing
  • Professional telephone demeanor
  • Prioritization
  • Team Development

Timeline

Customer Service Representative

BMI
07.2021 - Current

Relationship Banker

Huntington National Bank
08.2019 - 07.2021

Senior Accounts Manager

Discover Financial Services, DFS
08.2008 - 02.2019

Bachelor of Arts - Business Administration

Ohio Christian University
Felicia Salett