Kasi Adams
Savannah
Summary
Highly personable and safety-focused customer service professional and former classroom teacher excited to start a new career in the aviation industry. Brings years of interpersonal and safety-centered skills from previous careers. Skills include team collaboration, high adaptability, and many years of detail-oriented skills such as effective time management, customer-service driven conflict resolution and deescalation, and safety and emergency protocol training involving culturally diverse, large groups. Previous experience ensures an excellent background to begin a career in the dynamic aviation industry.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
KR Legal
08.2017 - Current
- Manage customer inquiries via phone and email daily providing timely, helpful and empathetic responses.
- Responsible for all professional communication as a liaison between customer's insurance company and the customer.
- Responsible for developing positive relationships between company and customers for an overall high satisfaction rating to ensure customer loyalty.
Teacher
Denton Independent School District
01.2014 - 08.2017
- Planned effective, student-centered lessons. Implemented differentiated instruction and assessment based on student needs, including many students who were English language learners and many students with 504 plans and IEPs.
- Provided before and after school tutoring. Current TEA Certifications include 4th-8th grade ELAR, English as a Second Language Supplemental.
- Annually completed safety-first certifications and trainings including CPR and First Aid as well as a multitude of Workplace Security Awareness trainings.
Education
Bachelor of Science - Interdisciplinary Studies
University of North Texas
12-2014
Skills
- Customer service
- Customer relations
- Excellent written and oral communication
- Problem resolution
- Customer relationship management
- Customer retention
- De-escalation techniques
- Conflict mediation
- Relationship building
- Team collaboration
- Safety protocol management
Timeline
Customer Service Specialist
KR Legal
08.2017 - Current
Teacher
Denton Independent School District
01.2014 - 08.2017
Bachelor of Science - Interdisciplinary Studies
University of North Texas