Kasi Long
Staunton,VA
Summary
Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Loyalty Supervisor
Simplisafe
07.2023 - Current
- Enhance customer loyalty by implementing targeted retention strategies and personalized promotions.
- Boost customer satisfaction through timely resolution of concerns, addressing individual needs effectively.
- Manage a team of loyalty agents, fostering a positive work environment while improving overall performance metrics.
- Collaborate with cross-functional teams to develop innovative incentives tailored to specific customer segments.
- Develope comprehensive training materials for new hires, ensuring seamless onboarding and rapid acclimation to company practices.
- Evaluate employee performance regularly to provide constructive feedback and guidance for ongoing development.
- Leverage advanced analytics tools when conducting regular reviews of the loyalty program's performance against KPIs and other benchmarks.
- Mitigate potential risks by maintaining strict adherence to compliance regulations and company policies during all aspects of operations.
- Ensure consistent delivery of exceptional service standards throughout the entire team by setting clear expectations and monitoring performance closely.
Production and Inventory Planner
WorldStrides
04.2015 - 11.2022
- Met or exceeded Quality Assurance objectives and metrics in interactions/communications with internal and external stakeholders
- Promoted a team-centric environment that focused on safety, quality, cross functional work stream proficiencies, and performance metric attainment
- Responsible for the set-up, maintenance, integrity, and reporting of all existing and new inventory item master, including all inventory attributes and related file
- Streamlined inventory management process by implementing efficient tracking and forecasting systems.
- Reduced surplus stock levels through accurate demand analysis and proactive purchasing adjustments.
- Improved supplier relationships by fostering open communication and negotiating favorable terms.
- Optimized storage space utilization with thoughtful planning and layout adjustments, maximizing warehouse efficiency.
- Collaborated with cross-functional teams to implement cost-saving measures in procurement and logistics processes.
- Ensured timely order fulfillment by diligently monitoring stock levels and coordinating with internal teams for quick replenishment.
- Developed comprehensive inventory reports for management review, highlighting trends, discrepancies, and areas for improvement.
- Implemented rigorous quality control checks to minimize instances of damaged or defective products in inventory.
Inside Sales Manager
Ntelos Wireless
Waynesboro, VA
2011.09 - 2015.01
- Increased sales revenue by developing and implementing effective sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated performance against goals and implemented appropriate development plans.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
B.A. In Business Administration - Management And Marketing
05.2002
- 3.5 GPA
Skills
- Microsoft Office Suite
- Marketing Plan Development
- Team Recruiting and Hiring
- Staff training
- Attention to detail
- Resource allocation
- Performance management
- Quality assurance
- Customer Retention Strategies
- SEO Optimization
- Customer Relationship Management (CRM)
- Salesforce CRM Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Company CultureWork from home optionCareer advancementFlexible work hoursPersonal development programsAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of 12-25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Loyalty Supervisor - Simplisafe
07.2023 - Current
Production and Inventory Planner - WorldStrides
04.2015 - 11.2022
Inside Sales Manager - Ntelos Wireless
2011.09 - 2015.01
Mary Baldwin University - B.A. In Business Administration, Management And Marketing