Scott Radcliffe
Valparaiso,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Loyalty Supervisor
Holiday Inn Express Hotel
Portage, IN
04.2022 - Current
- Created reports on loyalty program performance using various analytics tools.
- Provided technical support to customers regarding their accounts in the loyalty program.
- Conducted regular training sessions for new employees on how to use the loyalty system effectively.
- Analyzed trends in customer behavior, preferences, and satisfaction with the loyalty program.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Conducted regular audits of front desk operations.
Guest Service Representative/Front Desk Supervisor
Travel Inn Hotel
Portage, IN
07.2020 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Guided employees in handling difficult or complex problems.
- Handled diverse needs for clients in-person, by phone or through email.
- Managed customer complaints and rectified issues to complete satisfaction.
Scale Operator
Scape Metal Services
Blue Island, IL
07.2014 - 08.2019
- Greeted customers, directed haulers and answered questions accurately.
- Give scale paperwork to customers to sign and documented incoming scrap.
- Inspected incoming pre-load weights and unloaded weight.
- Cash payments, issued receipts and provided change.
Shift Leader
Dairy Queen
Chesterton, IN
08.2008 - 05.2013
- Counted cash on hand at shift change and closing to determine shortages or overages.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
Certificate - Welding
Ivy Tech
Valparaiso, IN06.2010
Some College (No Degree) - Criminal Justice
Ivy Tech
Valparaiso, INSkills
- Multi-Line Telephone Skills
- Business Operations Understanding
- Organization and Efficiency
- Courteous and Professional
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Reliable & Trustworthy
- Flexible Schedule
- Critical Thinking
- Computer Skills
Timeline
Loyalty Supervisor
Holiday Inn Express Hotel
04.2022 - Current
Guest Service Representative/Front Desk Supervisor
Travel Inn Hotel
07.2020 - Current
Scale Operator
Scape Metal Services
07.2014 - 08.2019
Shift Leader
Dairy Queen
08.2008 - 05.2013
Certificate - Welding
Ivy Tech
Some College (No Degree) - Criminal Justice
Ivy Tech
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