Kasia Brown
Eastvale,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
17
17
years of professional experience
Work History
FLIGHT ATTENDANT
Alaska Airlines
Los Angeles, CA
05.2016 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Assistant Manager
AnA Corporation
Big Bear, CA
01.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized property environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
BEHAVIOR INTERVENTIONIST
Behavior Therapy Clinic
Encino, CA
03.2014 - 05.2016
- Work closely with parents and child to help implement behavior structured interventions
- Responsible for implementing new activities to prevent future behaviors
- Participate in working to better child's ability interact and socialize without behavior
- Keep minutes and data for all parent/child therapy
- Keep clear up to date data on behavior intervention plan
- Coordinate and maintain a routine for child
- Perform special behavior intervention sessions with child
- Type up and enter weekly data reports that were written for each child
- Track and ensure proper communication between parents/child
ADMINISTRATIVE ASSISTANT
Rady Rahban, M.D
Beverly Hills, CA
10.2012 - 03.2014
- Answering clients inquiries about Dr Rahban the facility and procedures
- Sorting, logging and distributing mail and packages
- Answering incoming calls on a 5 line telephone, taking and delivering messages
- Various office tasks, such as faxing, scanning, making copies, filing and emailing
- Maintenance and upkeep of stock room, bathroom and Kitchen
- Ordering office supplies
- Compile weekly client reports, radio spots database and inventory reports
- Writing thank you letters to Physicians, Invoices and Letters of necessity
- Online computer searches for news, media, competitors and Medical innovations
BEHAVIOR THERAPIST
BRIA California Psychcare
Rancho Cucamonga, CA
07.2009 - 10.2012
- Work closely with parents to help implement tutorial challenges and goals
- Responsible for implementing new learning activities and projects for the kids
- Participated in counseling sessions
- Kept minutes and reports for all parent/teacher meetings
- Kept minutes and reports for all consultant/behavioree meetings
- Coordinate and maintain a routine for child
- Perform special projects with child
- Intervene with behavioral tactics to help better child's behavior
- Write up weekly case reports explaining every day interaction and progress with child
- Track and ensure proper communication between parents/child
TEACHER'S ASSISTANT
Carlos Finlay Elementary
Miami, FL
01.2008 - 07.2009
- Tutored in all 4th grade subjects
- Responsible for grading all assignments
- Responsible for implementing new learning activities and projects
- Compiled monthly reports on all 4th grade students to counselors
- Maintenance and up keep of stockroom and library for the classroom
- Participated in counseling sessions
- Kept minutes and reports for all parent/teacher meetings
- Organized, arranged, and prepared for weekly parent/teacher/student meetings
Education
BACHELOR OF SCIENCE - SOCIAL WORK
Mount Saint Mary's College
Los Angeles, CA01.2010
Skills
- Typing speed: 80 wpm
- Microsoft
- Power Point
- Excel
- Outlook
- Photoshop
- Internet Research
- Social Media
- Guest Services
- Verbal Communication
- Written Communication
- Company Culture and Values
- Public Interaction
- Company Policy Adherence
- Issue Resolution
- Emergency Situations Management
- Conflict Mediation
- Critical Thinking
- Company Guidelines
- Conflict Resolution Techniques
- Schedule Management
- Employee Performance
- Customer Care
- Customer Needs Assessments
- Active Learning
- Guest Satisfaction
- Service Quality
- Complex Problem-Solving
Timeline
Assistant Manager
AnA Corporation
01.2021 - 01.2023
FLIGHT ATTENDANT
Alaska Airlines
05.2016 - Current
BEHAVIOR INTERVENTIONIST
Behavior Therapy Clinic
03.2014 - 05.2016
ADMINISTRATIVE ASSISTANT
Rady Rahban, M.D
10.2012 - 03.2014
BEHAVIOR THERAPIST
BRIA California Psychcare
07.2009 - 10.2012
TEACHER'S ASSISTANT
Carlos Finlay Elementary
01.2008 - 07.2009
BACHELOR OF SCIENCE - SOCIAL WORK
Mount Saint Mary's College