Gulio Prozzio
Pembroke Pines
Summary
Dynamic sales professional with a proven track record at Carnival Cruise Lines, excelling in consultative selling and guest loyalty. Recognized for producing over 2,000 bookings annually, leveraging social media for client engagement, and fostering strong relationships. Adept at driving revenue growth while maintaining high customer satisfaction through effective communication and teamwork.
Overview
10
10
years of professional experience
Work History
Personal Holiday Planner
Carnival Cruise Lines
01.2020 - Current
- Consistently exceeded sales goals, including throughout the COVID-19 recovery period
- Ranked among the Top 3 grossing agents company-wide every year through 2025
- Selected as one of 10 agents to help launch a new post-COVID department, contributing to the creation of the Australia cruise market
- Build long-term relationships with outbound guests through consultative cruise planning
- Produced 2,000+ booking reservations in the current fiscal year
- Delivered personalized vacation recommendations aligned with guest preferences, budgets, and travel goals, enhancing guest experience
- Cultivated high guest satisfaction, fostering loyalty and repeat business through tailored service
- Utilized social media (Facebook) to promote personal brand, engage repeat guests, and increase direct bookings
- Facilitated interactions with high spenders and casino players to ensure tailored service and satisfaction.
Priority Expert Buyer
CarBrain LLC
11.2018 - 01.2020
- Negotiated and purchased vehicles daily, including high-end inventory
- Closed high-volume sales transactions through inbound and outbound warm leads, enhancing overall sales performance
- Established trust to expedite deal closures within tight timeframes, improving customer satisfaction
- Nurtured client relationships to facilitate quicker purchasing decisions and foster repeat business
- Managed email communication and follow-ups to ensure smooth transactions
Universal Platinum Specialist
Comcast Universal
08.2016 - 10.2018
- Consistently met and exceeded sales and performance metrics
- Identified upsell opportunities and articulated service value to drive customer engagement
- Delivered comprehensive account support encompassing billing, upgrades, retention, and sales to enhance customer satisfaction
- De-escalated complex customer concerns using empathy and solution-based selling
- Leveraged internal systems like Einstein 360 and CSG to streamline account management processes
- Promoted from Billing Agent to Nirvana within one year
- Supported NPS callbacks and handled supervisor-level calls
- Collaborated closely with team members to achieve shared performance goals
Customer Care Specialist
T-Mobile (IQOR Call Center)
11.2015 - 08.2016
- Executed revenue-focused calls to drive customer satisfaction and build trust
- Assisted customers with billing inquiries, account upgrades, and education to facilitate informed decision-making
- Created a comfortable, engaging experience to encourage retention and upgrades
- Managed customer accounts using QuickView, Samson, TOM to ensure accurate account maintenance and client support
Education
Bachelor of Science - Marketing
Florida International University
Miami, FL01.2022
Fort Lauderdale High School - Cambridge Program
Fort Lauderdale High School
Skills
- Cruise sales
- Consultative selling
- Revenue growth
- Outbound sales
- Guest loyalty
- Client retention
- Customer relationship management
- CRM & Call Center Systems
- Social media strategy
- Social Media Client Engagement
- Team collaboration
- Typing Speed: 80 WPM
Languages
Spanish
Full Professional
Accomplishments
Top 3 sales agent in my department 3 years in a row
Timeline
Personal Holiday Planner
Carnival Cruise Lines
01.2020 - Current
Priority Expert Buyer
CarBrain LLC
11.2018 - 01.2020
Universal Platinum Specialist
Comcast Universal
08.2016 - 10.2018
Customer Care Specialist
T-Mobile (IQOR Call Center)
11.2015 - 08.2016
Bachelor of Science - Marketing
Florida International University
Fort Lauderdale High School - Cambridge Program
Fort Lauderdale High School