Zachary Davis
Customer Service Expert
Houston,Tx
Summary
Experienced professional with a strong background in customer service and sales. Leveraging over a decade of expertise to deliver exceptional support as a Customer Service Representative. Seeking an opportunity to contribute to an extraordinary company and utilize dedication and professionalism to exceed customer expectations. Committed to providing top-notch service, eager to apply skills and contribute to the success of the organization.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Personal Holiday Planner
Carnival Corporate
Miami, FL
10.2024 - Current
- Provided stellar service by consulting with guests to understand their travel preferences and budget in the Australian market.
- Designed customized vacation packages while ensuring satisfaction through follow-ups before and after cruises. As result, average 7 to 10 bookings a month.
Final Expense / Life Insurance & Health Licensed Agent
Globe Life/American Income Life
Remote, TX
10.2023 - Current
- Delivered comprehensive coverage options tailored to client needs in a high-volume environment averaging 20 to 30 dials per hour.
- Cultivated lasting relationships through superior sales and customer service skills aligned with Globe Life/American Income's values
- Employed strategic up-selling techniques enhancing product promotion effectiveness
- Customer calls wether inbound or outbound calls within 1 hour so that customer issues were resolved swiftly.
Residential Territory Route Sales Representative
ADT
Houston, TX
09.2023 - 11.2023
- Mastered product knowledge for informed interactions supporting diverse customer segments in Houston and surrounding cities.
- Analyzed market trends contributing to pricing strategies that improved member growth outcomes by 20%.
- Expanded the customer base by proactively engaging new segments of doorbells, garage openers, & 24/7 monitoring technology.
Sales Account Executive / Appointment Setter
Catapult Technology (Intuit Inc.)
New Orleans, Louisiana
01.2023 - 06.2023
- Initiated a daily of 100 + cold calls to secure appointments or one-call close with senior-level executives.
- Promoted QuickBooks services that improved clients' financial operations aligning with contact center objectives.
- Utilized Salesforce CRM optimizing outreach efforts documenting pertinent details accurately
Sales Account Executive / Appointment Setter
Tailored Brands Inc. (Men's Wearhouse/Jos A. Banks/K&G Fashion)
Houston, TX
11.2021 - 01.2023
- Addressed inquiries via multiple communication channels achieving consistent high 97% customer survey satisfaction ratings.
- Streamlined support processes significantly reducing response times meeting/exceeding call quality standards as result Weekly Recognition for Outstanding Sales Quota and Customer Service Survey Satisfaction.
- Surpassed sales forecasts and Customer Service Surveys by 25% each quarter for long-term strategic planning.
Education
Masters of Business Administration - Business Administration
Capella University
Minneapolis, MN 05.2017 - 08.2018
Bachelor of Science - Business Administration
Dillard University
New Orleans, LA 08.2010 - 05.2013
Skills
Certification
Google IT Support Certificate, 11/01/24
Awards
- Outstanding Achievement Award, Lowes Home Improvement, 06/01/17, Outstanding Achievement award for consistently surpassing sales targets in tools and hardware.
- Weekly Top Sales and Customer Service Representative, Tailored Brands, 05/01/21, Conducted analysis based on weekly customer surveys and sales quotas.
Professional Attributes
- Advanced Detail-oriented and organized
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Strong problem-solving abilities
- Eagerness to learn new technologies
Accomplishments
Outstanding Achievement- Award
Lowes Home Improvement
Jun/17
• Outstanding Achievement award for consistently surpassing sales targets in tools and hardware.
Weekly Top Sales- and Customer Service- Representative
Tailored Brands May/21-Oct/21
• Summary: Conducted analysis based on weekly customer surveys and sales quotas
Timeline
Personal Holiday Planner
Carnival Corporate
10.2024 - Current
Final Expense / Life Insurance & Health Licensed Agent
Globe Life/American Income Life
10.2023 - Current
Residential Territory Route Sales Representative
ADT
09.2023 - 11.2023
Sales Account Executive / Appointment Setter
Catapult Technology (Intuit Inc.)
01.2023 - 06.2023
Sales Account Executive / Appointment Setter
Tailored Brands Inc. (Men's Wearhouse/Jos A. Banks/K&G Fashion)
11.2021 - 01.2023
Masters of Business Administration - Business Administration
Capella University
05.2017 - 08.2018
Bachelor of Science - Business Administration
Dillard University
08.2010 - 05.2013
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