Zachary Davis
Customer Service Expert
Houston,Tx
Summary
Experienced professional with a strong background in customer service and sales. Leveraging over a decade of expertise to deliver exceptional support as a Customer Service Representative. Seeking an opportunity to contribute to an extraordinary company and utilize dedication and professionalism to exceed customer expectations. Committed to providing top-notch service, eager to apply skills and contribute to the success of the organization.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Personal Holiday Planner
Carnival Corporate
Miami, FL
10.2024 - Current
- Provided stellar service by consulting with guests to understand their travel preferences and budget in the Australian market.
- Designed customized vacation packages while ensuring satisfaction through follow-ups before and after cruises. As result, average 7 to 10 bookings a month.
Final Expense / Life Insurance & Health Licensed Agent
Globe Life/American Income Life
Remote, TX
10.2023 - Current
- Delivered comprehensive coverage options tailored to client needs in a high-volume environment averaging 20 to 30 dials per hour.
- Cultivated lasting relationships through superior sales and customer service skills aligned with Globe Life/American Income's values
- Employed strategic up-selling techniques enhancing product promotion effectiveness
- Customer calls wether inbound or outbound calls within 1 hour so that customer issues were resolved swiftly.
Residential Territory Route Sales Representative
ADT
Houston, TX
09.2023 - 11.2023
- Mastered product knowledge for informed interactions supporting diverse customer segments in Houston and surrounding cities.
- Analyzed market trends contributing to pricing strategies that improved member growth outcomes by 20%.
- Expanded the customer base by proactively engaging new segments of doorbells, garage openers, & 24/7 monitoring technology.
Sales Account Executive / Appointment Setter
Catapult Technology (Intuit Inc.)
New Orleans, Louisiana
01.2023 - 06.2023
- Initiated a daily of 100 + cold calls to secure appointments or one-call close with senior-level executives.
- Promoted QuickBooks services that improved clients' financial operations aligning with contact center objectives.
- Utilized Salesforce CRM optimizing outreach efforts documenting pertinent details accurately
Sales Account Executive / Appointment Setter
Tailored Brands Inc. (Men's Wearhouse/Jos A. Banks/K&G Fashion)
Houston, TX
11.2021 - 01.2023
- Addressed inquiries via multiple communication channels achieving consistent high 97% customer survey satisfaction ratings.
- Streamlined support processes significantly reducing response times meeting/exceeding call quality standards as result Weekly Recognition for Outstanding Sales Quota and Customer Service Survey Satisfaction.
- Surpassed sales forecasts and Customer Service Surveys by 25% each quarter for long-term strategic planning.
Education
Masters of Business Administration - Business Administration
Capella University
Minneapolis, MN 05.2017 - 08.2018
Bachelor of Science - Business Administration
Dillard University
New Orleans, LA 08.2010 - 05.2013
Skills
Experienced in Customer Relationship Management Tools
Proficient in Microsoft Office Suite
Effective Upselling Methods
Customer Engagement Expertise
Effective Cold Calling
Customer Service Proficiency
Proficient Task Prioritization
Clear Verbal and Written Communication
Analytical Problem-Solving
Empathetic Interaction Approach
CRM (Salesforce & Five9)
ERP Systems (Macola)
Slack Communication
Skilled in Adobe Design Tools
Data management
Certification
Google IT Support Certificate, 11/01/24
Awards
- Outstanding Achievement Award, Lowes Home Improvement, 06/01/17, Outstanding Achievement award for consistently surpassing sales targets in tools and hardware.
- Weekly Top Sales and Customer Service Representative, Tailored Brands, 05/01/21, Conducted analysis based on weekly customer surveys and sales quotas.
Professional Attributes
- Advanced Detail-oriented and organized
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Strong problem-solving abilities
- Eagerness to learn new technologies
Accomplishments
Outstanding Achievement- Award
Lowes Home Improvement
Jun/17
• Outstanding Achievement award for consistently surpassing sales targets in tools and hardware.
Weekly Top Sales- and Customer Service- Representative
Tailored Brands May/21-Oct/21
• Summary: Conducted analysis based on weekly customer surveys and sales quotas
Timeline
Personal Holiday Planner
Carnival Corporate
10.2024 - Current
Final Expense / Life Insurance & Health Licensed Agent
Globe Life/American Income Life
10.2023 - Current
Residential Territory Route Sales Representative
ADT
09.2023 - 11.2023
Sales Account Executive / Appointment Setter
Catapult Technology (Intuit Inc.)
01.2023 - 06.2023
Sales Account Executive / Appointment Setter
Tailored Brands Inc. (Men's Wearhouse/Jos A. Banks/K&G Fashion)
11.2021 - 01.2023
Masters of Business Administration - Business Administration
Capella University
05.2017 - 08.2018
Bachelor of Science - Business Administration
Dillard University
08.2010 - 05.2013