Zachary Davis
Customer Service Expert & Experienced Sales Professional
Houston,TX
Summary
Experienced professional in sales and customer service sectors with a proactive problem-solving approach. Demonstrates adaptability, creativity, and a results-oriented mindset in 10+ years of industry experience. Looking to add my experiences of making meaningful contributions and to drive an organizational success with proven results.
Overview
11
11
Years of professional experiences
4
4
years of post-secondary education
4
4
Certificates
5
5
Licenses
Work History
Personal Holiday Planner
Carnival Corporate
Miami, FL
10.2024 - Current
- Provided stellar service by consulting with guests to understand their travel preferences and budget in the Australian market.
- Designed customized vacation packages while ensuring satisfaction through follow-ups before and after cruises. As a result, average 7 to 10 bookings a month.
- Provided ongoing support to clients throughout their cruise experience by resolving issues quickly and efficiently.
- Organized group cruises for large parties, coordinating all aspects of the reservation process from cabin selection to onboard activities planning.
Final Expense / Life Insurance & Health Licensed Agent
Globe Life/American Income Life
Remote, TX
10.2024 - 04.2025
- Delivered comprehensive coverage options tailored to client needs in a high-volume environment averaging 20 to 30 dials per hour.
- Cultivated lasting relationships through superior sales and customer service skills aligned with Globe Life/American Income's values.
- Employed strategic up-selling techniques enhancing product promotion effectiveness.
- Customer calls either inbound or outbound calls within 1 hour so that customer issues were resolved swiftly.
Residential Territory Route Sales Representative
ADT
Houston, TX
09.2023 - 11.2023
- Mastered product knowledge for informed interactions supporting diverse customer segments in Houston and surrounding cities.
- Analyzed market trends contributing to pricing strategies that improved member growth outcomes by 20%.
- Expanded the customer base by proactively engaging new segments of doorbells, garage openers, & 24/7 monitoring technology.
Sales Account Executive / Appointment Setter
Catapult Technology (Intuit Inc.)
New Orleans, Louisiana
01.2023 - 06.2023
- Initiated a daily of 100 + cold calls to secure appointments or one-call close with senior-level executives.
- Promoted QuickBooks services that improved clients' financial operations aligning with contact center objectives.
- Utilized Salesforce CRM optimizing outreach efforts documenting pertinent details accurately.
Customer Service & Sales Account Representative
Tailored Brands Inc. (Men's Wearhouse/Jos A. Banks/K&G Fashion)
Houston, TX
11.2021 - 01.2023
- Addressed inquiries via multiple communication channels achieving consistent high 97% customer survey satisfaction ratings.
- Streamlined support processes significantly reducing response times meeting/exceeding call quality standards as a result Weekly Recognition for Outstanding Sales Quota and Customer Service Survey Satisfaction.
- Surpassed sales forecasts and Customer Service Surveys by 25% each quarter for long-term strategic planning.
Education
MBA - Business Administration
05.2017 - 08.2018
BBA - Business Administration
05.2010 - 05.2013
Skills
Customer Relationship Management Tools
Microsoft Office Suite
Advanced Upselling Techniques from Retail, Outside, and Corporate Experiences
Customer Engagement of Multi Attempt (Phone, Email, SMS Compatibilities)
Experienced at Objection handling
Experienced Cold Calling Client
Experienced Inbound Selling
Sales Presentations
Task Prioritization
Analytical Problem-Solving
Empathetic Interaction
CRM (Salesforce & Five9)
Slack, Zoom, and Teams Communication
Adobe Design Tools
Microsoft Suite Proficient
Certification
CompTIA ITF+, CompTIA,
Accomplishments
- Outstanding Achievement- Award, Lowes Home Improvement, 06/01/17, Outstanding Achievement award for consistently surpassing sales targets in tools and hardware.
- Weekly Top Sales- and Customer Service- Representative, Tailored Brands, 05/01/21 - 10/31/21, Conducted analysis based on weekly customer surveys and sales quotas.
Awards
- Outstanding Achievement Award, Lowes Home Improvement, 06/01/17, Outstanding Achievement award for consistently surpassing sales targets in tools and hardware.
- Weekly Top Sales and Customer Service Representative, Tailored Brands, 05/01/21, Conducted analysis based on weekly customer surveys and sales quotas.
Professional Attributes
- Advanced Detail-oriented and organized
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Strong problem-solving abilities
- Eagerness to learn new technologies
Languages
English
Professional Working
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CompTIA ITF+, CompTIA,
08-2025
Licensed Life & Health Insurance Agent, 04/30/25, TX, OH, MI
04-2025
Google IT Support Certificate, Google 11/01/24
11-2024
City of Houston Taxi License
10-2024
Personal Holiday Planner - Carnival Corporate
10.2024 - Current
Final Expense / Life Insurance & Health Licensed Agent - Globe Life/American Income Life
10.2024 - 04.2025
Residential Territory Route Sales Representative - ADT
09.2023 - 11.2023
Sales Account Executive / Appointment Setter - Catapult Technology (Intuit Inc.)
01.2023 - 06.2023
Customer Service & Sales Account Representative - Tailored Brands Inc. (Men's Wearhouse/Jos A. Banks/K&G Fashion)
11.2021 - 01.2023
Capella University - MBA, Business Administration
05.2017 - 08.2018
Dillard University - BBA, Business Administration
05.2010 - 05.2013