Zachary Davis
Customer Service Expert & Experienced Sales Professional
Houston,TX
Summary
Experienced professional in sales and customer service sectors with a proactive problem-solving approach. Demonstrates adaptability, creativity, and a results-oriented mindset in 10+ years of industry experience. Looking to add my experiences of making meaningful contributions and to drive an organizational success with proven results.
Overview
11
11
Years of professional experiences
4
4
years of post-secondary education
4
4
Certificates
5
5
Licenses
Work History
Personal Holiday Planner
Carnival Corporate
Remote, TX
10.2024 - Current
- Provided stellar service by consulting with guests to understand their travel preferences and budget in the Australian market.
- Designed customized vacation packages while ensuring satisfaction through follow-ups before and after cruises. As a result, average 7 to 10 bookings a month.
- Provided ongoing support to clients throughout their cruise experience by resolving issues quickly and efficiently.
- Organized group cruises for large parties, coordinating all aspects of the reservation process from cabin selection to onboard activities planning.
Final Expense / Life Insurance & Health Licensed Agent
Globe Life/American Income Life
Remote, TX, LA, MI, OH
10.2024 - 04.2025
- Delivered comprehensive coverage options tailored to client needs in a high-volume environment averaging 20 to 30 dials per hour.
- Cultivated lasting relationships through superior sales and customer service skills aligned with Globe Life/American Income's values.
- Employed strategic up-selling techniques enhancing product promotion effectiveness.
- Customer calls either inbound or outbound calls within 1 hour so that customer issues were resolved swiftly.
Residential Territory Route Sales Representative
ADT
Houston, TX
09.2023 - 11.2023
- Mastered product knowledge for informed interactions supporting diverse customer segments in Houston and surrounding cities.
- Analyzed market trends contributing to pricing strategies that improved member growth outcomes by 20%.
- Expanded the customer base by proactively engaging new segments of doorbells, garage openers, & 24/7 monitoring technology.
Sales Account Executive / Appointment Setter
Catapult Technology (Intuit Inc.)
Remote, TX
01.2023 - 06.2023
- Initiated a daily of 100 + cold calls to secure appointments or one-call close with senior-level executives.
- Promoted QuickBooks services that improved clients' financial operations aligning with contact center objectives.
- Utilized Salesforce CRM optimizing outreach efforts documenting pertinent details accurately.
Customer Service & Sales Account Representative
Tailored Brands Inc. (Men's Wearhouse/Jos A. Banks/K&G Fashion)
Houston, TX
11.2021 - 01.2023
- Addressed inquiries via multiple communication channels achieving consistent high 97% customer survey satisfaction ratings.
- Streamlined support processes significantly reducing response times meeting/exceeding call quality standards as a result Weekly Recognition for Outstanding Sales Quota and Customer Service Survey Satisfaction.
- Surpassed sales forecasts and Customer Service Surveys by 25% each quarter for long-term strategic planning.
Education
MBA - Business Administration
05.2017 - 08.2018
BBA - Business Administration
05.2010 - 05.2013
Skills
Certification
CompTIA ITF+, CompTIA,
Accomplishments
- Outstanding Achievement- Award, Lowes Home Improvement, 06/01/17, Outstanding Achievement award for consistently surpassing sales targets in tools and hardware.
- Weekly Top Sales- and Customer Service- Representative, Tailored Brands, 05/01/21 - 10/31/21, Conducted analysis based on weekly customer surveys and sales quotas.
Awards
- Outstanding Achievement Award, Lowes Home Improvement, 06/01/17, Outstanding Achievement award for consistently surpassing sales targets in tools and hardware.
- Weekly Top Sales and Customer Service Representative, Tailored Brands, 05/01/21, Conducted analysis based on weekly customer surveys and sales quotas.
Professional Attributes
- Advanced Detail-oriented and organized
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Strong problem-solving abilities
- Eagerness to learn new technologies
Languages
English
Professional Working
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CompTIA ITF+, CompTIA,
08-2025
Licensed Life & Health Insurance Agent, 04/30/25, TX, OH, MI
04-2025
Google IT Support Certificate, Google 11/01/24
11-2024
City of Houston Taxi License
10-2024
Personal Holiday Planner - Carnival Corporate
10.2024 - Current
Final Expense / Life Insurance & Health Licensed Agent - Globe Life/American Income Life
10.2024 - 04.2025
Residential Territory Route Sales Representative - ADT
09.2023 - 11.2023
Sales Account Executive / Appointment Setter - Catapult Technology (Intuit Inc.)
01.2023 - 06.2023
Customer Service & Sales Account Representative - Tailored Brands Inc. (Men's Wearhouse/Jos A. Banks/K&G Fashion)
11.2021 - 01.2023
Capella University - MBA, Business Administration
05.2017 - 08.2018
Dillard University - BBA, Business Administration
05.2010 - 05.2013
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