Summary
Overview
Work History
Education
Skills
Timeline
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Kasia Jakubowski

Decatur,GA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

1
1
year of professional experience

Work History

Dispatcher

Drop Off Inc
Austin , TX
03.2021 - Current
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Increased area coverage by 45% through effective scheduling and detailed location monitoring.
  • Directed dispatching, routing and tracking of 20 fleet vehicles.
  • Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Sent out drivers to assist callers based on locations, needs and worker availability.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Education

Associate of Science - Renewable Energy

Portland Community College
Portland, OR
06.2006

Skills

  • Service Vehicle Dispatch
  • Effective Communications
  • Equipment Location Identification
  • Problem Assessment

Timeline

Dispatcher

Drop Off Inc
03.2021 - Current

Associate of Science - Renewable Energy

Portland Community College

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Kasia Jakubowski