Teresa Cowan
New Albany,MS
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with a solid understanding of scheduling actions, adjusting routes, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Dispatcher Job with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
26
26
years of professional experience
Work History
Dispatcher
Benton County Sheriff's Office
09.2013 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Officer fleet vehicles.
- Maintained professional relationships with shippers, receivers, and drivers to increase trust, reliability, and rapport.
- Trained and guided new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Dispatch for law enforcement, fire , and medical calls
Teacher's Assistant
Hickory Flat Headstart
08.2008 - 09.2013
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support lead teachers.
- Graded assignments and reported individual progress to the teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small-group assistance.
- Assisted lead teachers with lesson plan creation and materials development.
Bus Driver
Hickory Flat Headstart
08.1997 - 08.2008
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained Mississippi driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Acted calmly, productively, and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Education
Associate of Science - Computer Technology
Northwest Mississippi Community College
Senatobia, MS05.1990
Skills
- Data Entry
- Work Order Management
- Service Coordination
- Database Management
- Dispatch Coordination
- Customer Relations
- Route Navigation
- Prioritizing Calls
- Maintaining Call Metrics
- Schedule Management
- Dispatching Procedures
- Dispatching Field Personnel
- Customer Relationship Management
- Emergency Response
- Telephone Etiquette
- Customer Service
- Communication Management
- Resource Monitoring
- Repair Scheduling
- Dispatch Recordkeeping
- Work Crew Dispatch
- Service Vehicle Dispatch
- Traffic Monitoring
- Microsoft Office
Timeline
Dispatcher
Benton County Sheriff's Office
09.2013 - Current
Teacher's Assistant
Hickory Flat Headstart
08.2008 - 09.2013
Bus Driver
Hickory Flat Headstart
08.1997 - 08.2008
Associate of Science - Computer Technology
Northwest Mississippi Community College
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