Kasidee Roberts
Lake Charles,LA
Overview
3
3
years of professional experience
Work History
Assistant Manager/Shift Leader
Chick-fil-A Lake Charles
10.2024 - Current
- Trained and mentored team members to enhance service quality and operational efficiency.
- Managed inventory levels, ensuring stock availability while minimizing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Front of House Team Leader
Chick-fila-A Lake Charles
05.2024 - 10.2024
- Supervised front of house operations, ensuring efficient service and customer satisfaction.
- Trained and mentored team members on company policies and customer interaction best practices.
- Developed and implemented strategies to improve workflow and enhance guest experiences.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
Front of House Team Member
Chick-fil-A Lake Charles
07.2022 - 05.2024
- Delivered exceptional customer service in high-volume environment, ensuring positive dining experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Assisted in training new staff on operational procedures and customer service standards.
Education
Nursing
Sowela Technical Community College
Lake Charles, LA05-2029
High School Diploma -
A.M. Barbe High School
Lake Charles, LA05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Conflict resolution
Timeline
Assistant Manager/Shift Leader
Chick-fil-A Lake Charles
10.2024 - Current
Front of House Team Leader
Chick-fila-A Lake Charles
05.2024 - 10.2024
Front of House Team Member
Chick-fil-A Lake Charles
07.2022 - 05.2024
Nursing
Sowela Technical Community College
High School Diploma -
A.M. Barbe High School