Michel Lopez
Summary
Customer-focused professional with expertise in staff supervision and operational compliance. Experience in resolving customer complaints and training team members to uphold service excellence. Strong organizational skills and bilingual communication enhance problem-solving capabilities and contribute to team success.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Shift Leader
Pizza Hut
Athens
10.2025 - Current
- Supervised staff to uphold high service standards during peak hours, ensuring positive customer experiences.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Assisted in training new team members on menu items and customer service.
- Executed reviews of cash handling protocols, enhancing operational reliability.
Analyzed cashier and merchandise error logs for accuracy and compliance.
Oversaw register voids, tax exemptions, and cash office audits to ensure proper documentation.
Assisted in refining cash handling processes to reduce the risk of errors. - Verify completion of closing tasks, including shutting down registers and validating deposits after finalizing all paperwork and securely locking the building
Food expo
Athens Boathouse Bar and Grill
Athens
04.2025 - 09.2025
- Proposed innovative ideas and solutions that improved team collaboration and project results.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed daily tasks with precision and reliability.
- Completed day-to-day duties accurately and efficiently.
CSR
Cefco Convenience Store
Athens
04.2024 - 05.2025
- Resolved customer complaints by utilizing effective communication and problem-solving skills, enhancing customer satisfaction.
- Managed multiple tasks simultaneously, delivering excellent customer service and maintaining operational efficiency.
- Collaborated with team members to establish improved service delivery standards, ensuring a consistent customer experience.
- Provided support to customers by answering inquiries and assisting with heavy items.
Office Clerk
AIM Recycling
Athens
09.2020 - 07.2021
- Managed inventory records and tracked supplies to ensure timely availability for office needs.
- Utilized computer software to input data and maintain accurate records.
- Processed incoming paperwork and organized filing systems to enhance retrieval efficiency.
- Communicated effectively with vendors regarding supply orders and deliveries.
- Assisted customers with inquiries, providing accurate information about recycling services to improve customer satisfaction.
- Supported team members by training new clerks on office procedures.
Line Cook
Athens Boathouse Bar and Grill
Athens
03.2018 - 06.2020
- Executed multiple orders concurrently during peak hours, delivering timely service.
- Prepared and plated dishes according to recipes and presentation standards, ensuring consistent quality.
- Coordinated multiple tasks in a fast-paced environment, maintaining organization and workflow.
- Adapted to changing menu items and special requests from customers efficiently.
- Maintained cleanliness and organization of kitchen workspace and equipment.
Education
High School Diploma -
Athens High School
Athens, Tx05-2021
Skills
- Store management
- Staff supervision
- Operational compliance
- Training facilitation
- Inventory management
- Point of sale (POS)
- Cash handling
- Food safety
- Customer service
- Upselling
- Bilingual communication
- Multitasking
- Organizational skills
- Adaptability
- Data entry
Timeline
Assistant Manager/Shift Leader
Pizza Hut
10.2025 - Current
Food expo
Athens Boathouse Bar and Grill
04.2025 - 09.2025
CSR
Cefco Convenience Store
04.2024 - 05.2025
Office Clerk
AIM Recycling
09.2020 - 07.2021
Line Cook
Athens Boathouse Bar and Grill
03.2018 - 06.2020
High School Diploma -
Athens High School