Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Kasie Brooks

Cleveland

Summary

Highly personable and skilled in customer service, with a background as a cosmetologist, hostess, campus manager, and being part of a sorority on campus. Experience with organizing and scheduling events, and with handling high-volume customer needs. Dedicated to continued education, and motivated to apply education in the workplace.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Campus Manager

South By Sea
Cleveland
11.2024 - Current
  • Assisted customers with sizing, fit, material type, and other questions about available shirts in the store.
  • Participated in training sessions to remain updated on policies, programs, and events.
  • Posted and updated content on company's website and social media outlets.
  • Developed and maintained close working relationships with customers.

Restaurant Hostess

Driftwood
Cleveland
05.2024 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Helped service staff handle demand by distributing food and beverages.

Salon Cosmetologist

Synergy Salon
Kirtland
01.2021 - 05.2024
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Attended educational seminars and workshops to stay current on the latest developments in the field.
  • Kept up-to-date on new trends, techniques and products relating to cosmetology industry.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.

Education

Some College (No Degree) - Communication Management

Cleveland State University
Cleveland, OH

Skills

  • Effective communication
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Event planning
  • Social media monitoring
  • Adaptability and flexibility
  • Customer engagement
  • Problem-solving abilities

Certification

  • Cosmetology License
  • Farmhouse Fresh Therapist

Affiliations

  • Phi Mu Sorority Member
  • National Panhellenic President

Timeline

Campus Manager

South By Sea
11.2024 - Current

Restaurant Hostess

Driftwood
05.2024 - Current

Salon Cosmetologist

Synergy Salon
01.2021 - 05.2024

Some College (No Degree) - Communication Management

Cleveland State University

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