Kasie Morris
Wichita Falls
Summary
Dedicated professional with extensive experience in customer service and case management. Proven ability to resolve conflicts and advocate for student success, ensuring seamless support services.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Customer Service
Walmart
Wichita Falls
02.2001 - Current
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints promptly to maintain satisfaction in a fast-paced setting.
- Processed customer transactions efficiently at a busy retail environment.
- Handled cash, credit, and digital payments accurately and securely.
- Maintained clean and organized checkout area for optimal customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on procedures and best practices for customer service.
Site Coordinator
Communities in Schools of Greater Wichita Falls
Wichita Falls
07.2021 - 06.2026
- Developed programs to enhance student engagement and academic success, creating individualized service plans and monitoring student progress toward goals.
- Managed caseload of students, providing academic, attendance, behavioral, and social-emotional support to facilitate overall student well-being.
- Coordinated support services for students within local schools and communities. Collaborated with school staff, families, and community partners to coordinate services and remove barriers to student success.
- Connected students and families with community resources, including food, clothing, counseling, healthcare, and other supportive services.
- Assisted with crisis intervention, conflict resolution, and student advocacy.
- Organized student engagement activities and supported initiatives to improve attendance and academic achievement, fostering a positive school environment.
- Conducted needs assessments and maintained detailed case notes and documentation.
- Ensured confidentiality of student records and sensitive information.
Customer Service Cashier
JCPenney
Wichita Falls
05.2016 - 06.2019
- Provided exceptional customer service in fast-paced retail environment, enhancing customer satisfaction.
- Operated cash registers and processed transactions accurately.
- Worked with team members to achieve sales targets and improve customer service outcomes.
- Organized merchandise displays and maintained sales floor, contributing to a visually appealing shopping experience.
- Assisted inventory management by organizing stock and merchandise displays.
Direct Support Professional
D&S Residential Services
Wichita Falls
01.2015 - 03.2016
- Delivered daily care and support to individuals with developmental and intellectual disabilities, fostering their well-being.
- Assisted clients with activities of daily living while promoting independence and dignity.
- Established trusting relationships with clients and families, enhancing engagement and support.
- Ensured client safety while following policies and procedures.
- Recorded client progress and communicated significant changes to supervisors, ensuring coordinated care.
Education
Social Work
Midwestern State University
Wichita Falls, TX05-2021
Associate of Applied Science - General Studies
Vernon College
Wichita Falls, TX05-2011
Skills
- Customer service
- Student advocacy
- Case Management
- Crisis Intervention
- Conflict Resolution
- Communication
- Team Collaboration
- Time Management
- Organization
- Documentation and Record Keeping
- Problem Solving
- Community Resource Coordination
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Office Equipment (Copier, Printer, Scanner, Multi-line Phone System)
Certification
- Certificate of Training for Court Appointed Special Advocate (CASA)
Timeline
Site Coordinator
Communities in Schools of Greater Wichita Falls
07.2021 - 06.2026
Customer Service Cashier
JCPenney
05.2016 - 06.2019
Direct Support Professional
D&S Residential Services
01.2015 - 03.2016
Customer Service
Walmart
02.2001 - Current
Social Work
Midwestern State University
Associate of Applied Science - General Studies
Vernon College