Kasie Sweeney
Westerville,OH
Summary
Dynamic and results-driven Retail Store Manager with a proven track record of driving sales performance, developing high-performing teams, and delivering exceptional customer experiences. Skilled in fostering a sales-based culture through innovative training, individualization, inclusivity, and collaborative leadership. Adept at analyzing metrics to identify opportunities, implement actionable solutions, and achieve organizational excellence. Known for inspiring teams, building lasting relationships, and maintaining a positive, uplifting attitude.
Overview
5
5
years of professional experience
Work History
Senior Manager
Verizon Wireless
06.2022 - 01.2025
- Lead and developed a team of 14 employees, creating an inclusive and collaborative environment that inspired high performance and engagement.
- Selected candidates and trained employees on effective sales techniques, product knowledge, and customer relationship management to cultivate a sales-driven culture.
- Consistently met or exceeded sales quotas through goal setting, motivational leadership, and actionable strategy implementation.
- Conducted sales meetings and one-on-one sessions to align with objectives, address challenges, and support career growth.
- Analyzed sales metrics and identified opportunities to increase productivity, optimize performance, and exceed targets.
- Improved organizational processes, reducing risk and ensuring operational excellence across all areas of store management.
- Collaborated with peers and leadership on development programs and company initiatives to drive consistent improvement.
- Enhanced top-tier customer satisfaction by ensuring seamless floor management and resolving customer issues efficiently.
- Carried out merchandising strategies, ensuring products were visually appealing and aligned with sales goals.
Assistant Manager
Verizon Wireless
10.2021 - 06.2022
- Coached team members to enhance selling skills, fostering a collaborative team-selling approach to achieve sales targets.
- Partnered with the Store Manager to plan team goals, align strategies, and execute operational and merchandising initiatives.
- Regularly facilitated team meetings to drive alignment on objectives, share performance updates, and promote open communication.
- Established strong customer relationships ny providing personalized service and fostering loyalty.
- Promoted teamwork and collaboration to maintain a high-performing and motivated team environment.
- Met and consistently exceeded sales quotas through strategic planning and execution of action plans.
- Ensured operational efficiency and maintained merchandising standards to align with brand guidelines and drive sales.
Specialist
Verizon Wireless
12.2019 - 10.2021
- Consistently exceeded monthly individual sales quotas and assisted in aiding peers to meet and exceed quotas to ensure success at a store level.
- Cultivated strong customer relationships by providing personalized service and solutions tailored to individual needs.
- Acted as subject matter expert and delivered an in-depth product knowledge to drive customer trust and satisfaction.
- Provided a seamless and positive customer experience at every touch point.
- Leveraged feedback and analytics to identify opportunities for growth and refine sales approaches.
Education
Bachelor of Arts - Retail Merchandising & Fashion Product Development
Ohio University
Athens, OHAssociate of Arts - Retail Management
Hocking College
Nelsonville, OHSkills
Strategic planning
Talent development
Operations management
Resource allocation
Client relationship management
Staff management
Sales leadership
Business development and planning
Sales initiatives and techniques
Team building
Relationship building and management
Timeline
Senior Manager
Verizon Wireless
06.2022 - 01.2025
Assistant Manager
Verizon Wireless
10.2021 - 06.2022
Specialist
Verizon Wireless
12.2019 - 10.2021
Bachelor of Arts - Retail Merchandising & Fashion Product Development
Ohio University
Associate of Arts - Retail Management
Hocking College