Kason Straughter
Columbus,OH
Summary
Excellent communicator with four years experience dealing with customer problems, questions, and concerns. I show empathy and concern on every call and Have also maintained great customer and company relationships . I am very flexible and hardworking in a deadline-driven environment while also having Strong analytic, communication, and process skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
United Healthcare, UHG
Columbus, OH
08.2021 - Current
- Reviewed provider and patient account service histories to identify trends and resolve issues.
- Handled customers effectively by identifying needs, quickly gaining trust, and resolving problems to maximize efficiency.
- Reviewed files, records, and other obtained documents to respond to customer requests.
- Used available resources to provide efficient and accurate solutions for customer requests.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to reach a resolution for the provider.
- Collaborated with peers to exchange ideas and deliver on productivity and team goals.
ClickList Clerk/E-Commerce Associate
Kroger
Reynoldsburg, OH
03.2020 - Current
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Inspected outgoing orders and documents to verify conformance to customer order requirements and requests.
- Reviewed customer orders, answered questions, and defined specifications before order delivery through phone calls.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Resolved customer complaints by issuing partial refunds and credit towards future purchases achieving common ground and building relationships.
CAP Team 2 Associate
Walmart
Canal Winchester, OH
06.2019 - 02.2020
- Helped customers on floor with locating , reaching , and selecting merchandise.
- Suggested products to meet customers' needs or complement current selections.
- Communicated effectively with members of public in often crowded and noisy environments.
- Carried out duties within a fast-paced retail environment, carrying out multiple tasks.
- Demonstrated great teamwork skills with team members involved in production and transport.
Cashier
wendys
Columbus, OH
08.2018 - 06.2019
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues regarding customer complaints.
- Promoted specific item options to drive sales and achieve add-on purchases.
Poll Worker
The Franklin County Board of Elections
Columbus, OH
11.2018 - 11.2018
- Provided ballots to registered voters and instruction on proper voting methods.
Lawn Care Worker
Neighbor's
Columbus, OH
08.2014 - 05.2018
- Cut lawns to optimal height, and Eliminated weeds.
- Drove customer feedback for process improvements.
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
- Reviewed design plans and instructions and completed work according to specifications.
Education
High School Diploma -
Walnut Ridge High School
Columbus, OH06.2019
Skills
- Problem resolution
- Customer service
- Organization
- Relationship building
- Reliable and trustworthy
- Data management
- Fast typer
- Tech savvy
Timeline
Customer Service Representative
United Healthcare, UHG
08.2021 - Current
ClickList Clerk/E-Commerce Associate
Kroger
03.2020 - Current
CAP Team 2 Associate
Walmart
06.2019 - 02.2020
Poll Worker
The Franklin County Board of Elections
11.2018 - 11.2018
Cashier
wendys
08.2018 - 06.2019
Lawn Care Worker
Neighbor's
08.2014 - 05.2018
High School Diploma -
Walnut Ridge High School
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