KaSondra Hardnett
Dunkin' Donuts
Harrisburg,PA
1
Certification
8
years of professional experience
Dynamic General Manager with a proven track record at Dunkin' Donuts, excelling in operations management and team leadership. Expert in training staff to enhance customer relations and improve service efficiency. Achieved significant reductions in inventory waste through strategic ordering and vendor coordination, fostering a results-driven environment.
Work History
General Manager
4 Years 4 Months- Directed daily store operations, ensuring consistent service, product quality, and guest satisfaction.
- Managed staff scheduling, labor allocation, and coverage to maintain efficient front-of-house and back-of-house operations.
- Oversaw inventory ordering, vendor coordination, and stock control to prevent shortages and waste.
- Trained crew members on service standards, food safety, and register procedures.
- Implemented performance expectations, coaching staff to improve speed, accuracy, and customer service.
Assistant Manager
2 Years 5 Months- Supervised daily restaurant operations, maintaining service speed and quality standards.
- Trained crew members on Five Guys procedures, food safety, and customer service expectations.
- Monitored inventory levels, replenished supplies, and reduced product waste through careful portion control.
- Managed cash handling, register accuracy, and end-of-shift reconciliation processes.
- Resolved customer concerns promptly, preserving satisfaction and store reputation.
Store Manager
2 Years 1 Month- Managed daily store operations, ensuring customer service standards and policy compliance.
- Supervised associates, assigned tasks, and coached team members on register and merchandising procedures.
- Monitored inventory levels, coordinated freight processing, and maintained stockroom organization.
- Reconciled cash handling, balanced register activity, and resolved transaction discrepancies.
- Scheduled labor coverage, adjusted staffing needs, and supported efficient store workflows.
Education
Bachelor of Science - Business Administration And Management
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Training and coaching
Customer relations
Certification
ServeSafe
Timeline
General Manager
Dunkin' Donuts
06.2022 - CurrentRead More
Assistant Manager
Five Guys
02.2021 - 07.2023Read More
Store Manager
Family Dollar
02.2019 - 03.2021Read More
Rosemont College
Bachelor of Science from Business Administration And Management
Read More