Kassandra Abril
Tucson,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service Manager
Food city
Tucson
10.2020 - 07.2025
- Managed daily operations of customer service department for grocery chain.
- Trained staff on effective communication and problem-solving techniques.
- Developed and implemented customer service policies for consistency.
Clerk
McDonald's
Tucson, Arizona
12.2019 - 07.2020
- Greeting customers politely
- Taking orders (in-person or kiosk assistance)
- Operating POS system and handling payments
- Packing takeout or dine-in orders
- Filling drinks and desserts
- Upselling menu items or promotions
Housekeeper
Fellowship Senior Living
Tucson
02.2016 - 04.2018
- Make beds and change linens
- Dust furniture, shelves, and surfaces
- Vacuum carpets and mop floors
- Clean mirrors, windows, and light fixtures
- Empty trash and replace liners
- Scrub and disinfect toilets, sinks, tubs, and showers
- Refill toiletries (soap, toilet paper, shampoo, etc.)
- Wipe down counters and mirrors
- Replace towels and bath mats
Education
GED
Tucson, ArizonaSkills
- Attention to detail
- Communication
- Teamwork
- Reliability
- Adaptability
- Customer service
- Problem-solving
- Multitasking
- Work under pressure
- Cleaning and sanitizing
- Cash handling
- Operating POS systems
Timeline
Customer Service Manager
Food city
10.2020 - 07.2025
Clerk
McDonald's
12.2019 - 07.2020
Housekeeper
Fellowship Senior Living
02.2016 - 04.2018
GED