Wilfredo Soto
Riverview
Summary
Dynamic Customer Service Manager with a proven track record at Advance Auto Parts, enhancing satisfaction through effective team leadership and innovative training programs. Skilled in problem-solving and relationship building. Seeking to transition into new field. Also demonstrated ability to manage teams and resolve complex issues with efficiency. Looking to leverage these transferable skills to drive success in new role.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Advance Auto Parts
10.2023 - Current
- Led customer service team to enhance overall satisfaction and efficiency.
- Developed training programs for new staff, improving onboarding experience.
- Implemented feedback systems to address customer concerns proactively.
- Streamlined communication between departments to resolve customer issues swiftly.
- Established performance standards, monitoring adherence to improve service quality.
Oil and Lube Technician
Express Oil Change & Tire Engineers
06.2025 - 08.2025
- Performed oil changes and fluid top-offs efficiently, ensuring customer satisfaction.
- Conducted thorough vehicle inspections to identify maintenance needs and enhance safety.
- Utilized diagnostic tools to assess vehicle performance and recommend appropriate services.
- Trained new technicians on best practices for oil change procedures and equipment usage.
- Delivered top-notch customer experiences by explaining services performed, answering questions, and offering relevant recommendations based on vehicle condition assessments.
Education
High School Diploma -
Bell Creek Academy High School
Riverview, FLAssociate of Science - Cyber Security
Hillsborough Community College
Tampa, FL05-2006
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Relationship building
- Product knowledge
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Oil and Lube Technician
Express Oil Change & Tire Engineers
06.2025 - 08.2025
Customer Service Manager
Advance Auto Parts
10.2023 - Current
High School Diploma -
Bell Creek Academy High School
Associate of Science - Cyber Security
Hillsborough Community College