Kassandra Agramont
Eastvale,CA
Summary
Accomplished Patient Advocate Specialist at FirstSource, adept in HIPAA compliance and proactive problem-solving. Excelled in enhancing patient satisfaction and reducing financial burdens through effective communication and relationship building. Demonstrated leadership and multitasking skills across diverse roles, significantly improving operational efficiency and customer service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Patient Advocate Specialist
FirstSource
07.2022 - 02.2024
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
Restaurant Hostess, Server, Cashier
Si Como No Mexican Restaurant
08.2019 - 10.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Concession Stand Lead
Eastvale Little League
03.2015 - 08.2018
- Elevated team morale and fostered a positive work environment through effective leadership, open communication channels, and recognition of achievements.
- Managed financial records accurately by monitoring daily sales reports, reconciling cash drawers regularly, documenting discrepancies if any.
- Implemented cost-saving measures in product sourcing and vendor negotiations, resulting in reduced operational expenses without compromising quality.
- Contributed to the growth of the concession stand business by actively participating in local community events and engaging with customers for valuable insights.
- Enhanced customer satisfaction by efficiently managing concession stand operations and providing exceptional service.
- Coordinated staff schedules effectively while balancing workload requirements during peak hours or high-volume events for optimal productivity from the team members.
Education
Associate of Arts - Digital Communications And Media
Chaffey College
Rancho Cucamonga, CA12.2024
High School Diploma -
Roosevelt High School
Eastvale, CA05.2019
Skills
- Proactive Problem Solving
- Decision-making support
- Verbal and written communication
- Relationship Building
- Application support
- Medicaid knowledge
- Customer Service
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- HIPAA Compliance
- Money Handling
- Phone and Email Etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Advocate Specialist
FirstSource
07.2022 - 02.2024
Restaurant Hostess, Server, Cashier
Si Como No Mexican Restaurant
08.2019 - 10.2021
Concession Stand Lead
Eastvale Little League
03.2015 - 08.2018
Associate of Arts - Digital Communications And Media
Chaffey College
High School Diploma -
Roosevelt High School
Similar Profiles
Carmen ManzanaresCarmen Manzanares
Administrative Assistant - Patient Financial Advocate at FirstsourceAdministrative Assistant - Patient Financial Advocate at Firstsource
Sandhya GaudSandhya Gaud
Senior HR Executive at FirstSourceSenior HR Executive at FirstSource
Himanshi DeopaHimanshi Deopa
Senior Manager - Solutioning at FirstsourceSenior Manager - Solutioning at Firstsource
Kanishka BishtKanishka Bisht
Business Analyst, Asst. Manager at FirstsourceBusiness Analyst, Asst. Manager at Firstsource
Casey PolandCasey Poland
Assistant Florist at Norco High School Flower ShopAssistant Florist at Norco High School Flower Shop