Summary
Overview
Work History
Education
Skills
Certification
Refrences
Timeline
Generic

Breanna Rivas

Rock Hill,SC

Summary

Professionally trained customer service representative with 7 years experience in client service type needs. Highlighted competencies include excellent communication skills in understating and satisfying customer service requests and resolving issues. Wholistic trained in customer order placement and international payment processing and client account reconciliation. Also well trained in customer service payment plans and accessing a hospital system called EPIC and researching issues regarding hospital and physician charges rolling over to a payment plan with a third party vendor.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Advocate Specialist

AccessOne MedCard
Fort Mill, SC
10.2022 - 03.2024
  • Handles all inbound secure messages that came through the company website
  • Handles all incoming applications created by account holders, requesting an account with AccessOne and reached out via phone for any additional information needed
  • Handles all special projects assigned by management
  • Researched via EPIC any and all issues concerning accounts with AccessOne
  • \

Call Center Representative

AccessOne MedCard
Fort Mill , SC
10.2019 - 09.2022
  • Responding to patients’ questions concerning medical bill payments with a high degree of compassion and professionalism
  • Helping patients identify solutions to stay current with their payments
  • Activating new payment plans
  • Adding charges to existing payment plans
  • Setting up one-time and recurring monthly payments
  • Following up on past-due accounts in an empathetic and professional manner
  • Assisting patients with navigating our online portal
  • Other tasks or projects as needed or assigned

Data Entry Specialist

Master Media Enterprises
Fort Mill, SC
06.2017 - 06.2019
  • Collected and input client mail orders into axiom database
  • Retrieved, categorized, and processed multiple client bulk mail and various payments
  • verified and processed credit card and check payments

Call Center Representative

Master Media Enterprises
Fort Mill , SC
06.2012 - 06.2017
  • Received and processed inbound calls for multiple clients in revolving queue
  • Described Inventory to customers, thoroughly explaining details and care of merchandise
  • Answered customer questions regarding ordering, process, and pricing
  • Consistently surpassed quota set by fast paced cal center
  • Accurately handles CC and check payments
  • Enchanted productivity by remains current with multiple client call script and maintaining control over conversational directions

Education

High School Diploma -

Fort Mill High School
Fort Mill, SC
06-2013

Skills

  • Activity monitoring
  • Proactive Problem Solving
  • Eligibility Determination
  • Application support
  • Computer savvy
  • Quality Assurance
  • Verbal and written communication

Certification

TOPAZ, This certificate is awarded to BREANNA RIVAS for the dedication to the pursuit of excellence, 08/17/23

Refrences

  • Hailey Haskell - Friend and former co worker

     Phone # (803) - 431-6060

  • Scarlet Russell - Former co worker

     Phone # (803) - 610 - 8635

Timeline

Patient Advocate Specialist

AccessOne MedCard
10.2022 - 03.2024

Call Center Representative

AccessOne MedCard
10.2019 - 09.2022

Data Entry Specialist

Master Media Enterprises
06.2017 - 06.2019

Call Center Representative

Master Media Enterprises
06.2012 - 06.2017

High School Diploma -

Fort Mill High School

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Breanna Rivas