KASSANDRA ANGLE
Roanoke,VA
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Equipped with managerial experience and have consistently demonstrated leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Bartender/Server
The Cellar Restaurant
08.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Assistant Manager/Bartender/Server/Host
Alejandro's Mexican Grill
11.2007 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Kept bar presentable and well-stocked to meet customer needs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Designed new restaurant menus
- Assisted with the roll-out of a new POS system.
Education
No Degree - Dietetics
Virginia Western Community College
Roanoke, VA05.2024
High School Diploma -
Community High School
Roanoke, VA06.2011
Skills
- Exceptional communication skills
- Strong work ethic and highly dependable
- Time management and collaboration skills
- Enthusiastic, versatile, and responsible
- Able to focus in a busy environment
- Strong critical thinking abilities
- Cool Under Pressure
- Sales Techniques
- Conflict and Complaint Resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bartender/Server
The Cellar Restaurant
08.2020 - Current
Assistant Manager/Bartender/Server/Host
Alejandro's Mexican Grill
11.2007 - 08.2020
No Degree - Dietetics
Virginia Western Community College
High School Diploma -
Community High School
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