Kassandra Bibber

Summary

Law office administration professional with strong focus on team collaboration and achieving results. Demonstrates effective management of administrative tasks, client relations, and office operations. Skilled in legal document preparation, case management software, and maintaining confidentiality. Reliable and adaptable to changing needs with keen eye for efficiency and process improvement.

Overview

13

years of professional experience

Work History

Law Office Administrator

Cordell and Cordell

03.2024 - Current

Maintained confidentiality of sensitive client information at all times
Categorized incoming mail based on urgency or priority level for immediate attention
Maintained office supplies inventory by monitoring stock levels and placing orders when necessary
Conducted initial client intake interviews to gather relevant information for cases
Performed administrative tasks including answering phones, taking messages, and greeting clients
Coordinated meetings with clients, opposing counsel, and court personnel
Maintained and organized client files, ensuring confidentiality and accuracy of information
Managed the office calendar, scheduling appointments and court dates for multiple attorneys
Maintained a professional and courteous demeanor when interacting with clients, opposing counsel, and court personnel
Collaborated with paralegals to ensure timely completion of assigned tasks on various cases
Provided administrative support during depositions including coordinating schedules between parties involved
Managed multiple deadlines and prioritized tasks to ensure timely completion
Collaborated with other law office assistants to streamline administrative processes
Handled sensitive information discreetly while maintaining strict confidentiality standards in accordance with ethical guidelines for law offices.
Enhanced client satisfaction by providing exceptional customer service and promptly addressing concerns.
Increased overall efficiency by managing schedules, coordinating appointments, and organizing meetings for legal staff.
Maintained a well-organized work environment by overseeing daily administrative duties and delegating tasks as necessary.
Ensured compliance with industry regulations by maintaining accurate records of client interactions and case progress.
Maintained electronic and paper filing systems for easy retrieval of information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Service BDC Manager

Pride-Lynn

04.2023 - 03.2024

Greeting and assisting walk in customers treating all clientele with respect
Handling inquiries and complaints via phone, email and general correspondence
Taking messages and ensuring they are passed to the appropriate department in a timely manner
Maintaining contact with customer to ensure they are satisfied with services
Logging customer details and comments in our system
Handling scheduling inquired for vehicle services
Ability to manage high call volume inbound and outbound calls
Scheduling 1,182 appointments quarterly
Oversee Daily BDC Department Operations
Adapt to Changing Needs of Department
Following up with no-show customers or canceled appointments
Achieve the sales and customer satisfaction objective set by management
Customer relationship management

Front Desk Receptionist

Cut - Splice

09.2022 - 04.2023

Greeting customers
Scheduling Calendar
Cleaning tasks
Resolving concerns or complaints
Open & Closing Duties
Making Beverages for Customers
Providing customers with updates
Stocking Inventory
Product knowledge
Maintaining safety & hygiene standards of the reception area
Efficiently process transactions
Advise beauticians and hairdressers about appointments

Assistant Manager

Alpine Restaurant Group

05.2021 - 02.2022

Keep up the record of vendors’ agreements and invoices
Manage communication between front of the house and the staff
Make shift schedules and ensure that the team follows it
Manage kitchen and interval staff and provide assistance when needed
Keep thorough records of all expenses and incomes
Implement all safety and hygiene guidelines
Collect visitors’ feedback and mention improvements to the menus

Supervisor

Greenhills Bakery

11.2019 - 05.2021

Greeted guests with a pleasant smile and superior customer service.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Enthusiastically engaged customers during busy periods to keep the mood light and fun.
Cleaned and sanitized work areas, utensils and equipment.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Gave details on coffee blends and preparation descriptions to customers.
Maintained a clean and organized workspace, enabling coworkers to locate resources and products.

Fitness — Director

Ever Fitness

08.2013 - 03.2019

Designed personal training programs that addressed specific injuries and health problems.
Worked with clients to set goals and track individual fitness progress and changes.
Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
Created individualized training programs to address specific patient needs and health problems.
Built a strong client base by custom designing exercise, nutrition and strength and conditioning programs to promote weight reduction and help each person adopt healthier lifestyle.
Provided thorough instruction on safe and correct equipment use.
Encouraged members to continue attending group fitness classes.
Showed members how to complete exercises and use machines properly and safely.
Achieved or exceeded financial and personal training goals consistently.

Education

Associate of Science - Criminal Justice

Bay State College, Boston, MA

12.2017

Skills

Office administration

Client communication
Records maintenance
Professional networking
Calendar management
Legal document management
Inbound phone call handling
Telephone reception
Time management
Office management

Customer engagement
Schedule and calendar management
Scheduling appointments
Operations management
Customer relationship management (CRM)
File organization
Mail handling
Document scanning
Inventory management

Legal research

Client communication

Records maintenance

Calendar management

Inbound phone call handling

Telephone reception

Legal document management

Time management

Office management

Customer engagement

Schedule and calendar management

Mail handling

File organization

Document management

Administrative support

Performance improvement

Report preparation

Word processing

Office supply management

Accomplishments

Collaborated with team of three in the development of utilizing & Navigating Smart Advocate Software system.

Timeline

Law Office Administrator - Cordell and Cordell

03.2024 - Current

Service BDC Manager - Pride-Lynn

04.2023 - 03.2024

Front Desk Receptionist - Cut - Splice

09.2022 - 04.2023

Assistant Manager - Alpine Restaurant Group

05.2021 - 02.2022

Supervisor - Greenhills Bakery

11.2019 - 05.2021

Fitness — Director - Ever Fitness