Open To Work
Kassandra Bibber
Somerville,USA
Work Preference
Summary
Administrative Assistant with 10 years of customer service and customer-facing operations. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
13
13
years of professional experience
Work History
LAW OFFICE ADMINISTRATOR
Cordell and Cordell
Boston, MA
03.2024 - Current
- Maintained confidentiality of sensitive client information at all times
- Categorized incoming mail based on urgency or priority level for immediate attention
- Maintained office supplies inventory by monitoring stock levels and placing orders when necessary
- Conducted initial client intake interviews to gather relevant information for cases
- Performed administrative tasks including answering phones, taking messages, and greeting clients
- Coordinated meetings with clients, opposing counsel, and court personnel
- Prepared correspondence, memos, and legal documents such as pleadings and contracts
- Maintained and organized client files, ensuring confidentiality and accuracy of information
- Managed the office calendar, scheduling appointments and court dates for multiple attorneys
- Collaborated with paralegals to ensure timely completion of assigned tasks on various cases
- Provided administrative support during depositions including coordinating schedules between parties involved
- Managed multiple deadlines and prioritized tasks to ensure timely completion
- Collaborated with other law office assistants to streamline administrative processes
- Introduced electronic templates and intake forms to reduce repetitive tasks, improving information consistency and enabling faster client onboarding.
- Calendar management
- Piloted a secure client communication pathway to centralize messages and status updates, enhancing transparency and strengthening client trust.
- Designed a digital intake checklist to standardize client data capture, accelerating onboarding and reducing follow-up clarifications for attorneys.
- Coordinated cross-functional huddles between reception, paralegals, and attorneys to align priorities and accelerate case triage for timely action and consistent coverage.
- Managed complex attorney calendars and court deadlines, enforcing prioritized scheduling and proactive follow-ups to secure timely appearances and filings.
SERVICE BDC MANAGER
Pride
Lynn, MA
04.2023 - 03.2024
- Greeting and assisting walk-in customers treating all clientele with respect
- Handling inquiries and complaints via phone, email, and general correspondence
- Taking messages and ensuring they are passed to the appropriate department in a timely manner
- Maintaining contact with customers to ensure they are satisfied with services
- Logging customer details and comments in our system
- Handling scheduling inquiries for vehicle services
- Ability to manage high call volume inbound and outbound calls-Scheduling 1,182 appointments quarterly
- Oversee Daily BDC Department Operations
- Adapt to Changing Needs of Department
- Following up with no-show customers or canceled appointments
- Achieve the sales and customer satisfaction objective set by management
- Customer relationship management
- Partnered with service advisors and technicians to align scheduling priorities, improving throughput and reducing appointment conflicts.
- Maintained precise appointment records and audit trails for follow-ups, ensuring accountability and enabling timely resolution of service issues.
FRONT DESK RECEPTIONIST
Cut-Splice
Charlestown, MA
09.2022 - 04.2023
- Greeting customers
- Scheduling Calendar
- Cleaning tasks
- Resolving concerns or complaints
- Open & Closing Duties
- Making Beverages for Customers
- Providing customers with updates
- Stocking Inventory
- Product knowledge
- Maintaining safety & hygiene standards of the reception area
- Efficiently process transactions
- Advise beauticians and hairdressers about appointments
- Monitored booking patterns and adjusted front-desk staffing arrangements, yielding more balanced coverage and steadier service levels.
- Managed daily cash reconciliations and audit-ready logs to ensure transaction accuracy and uphold financial controls.
- Coordinated with stylists to align appointment sequencing and reduce downtime between services, supporting smoother operations and better resource use.
ASSISTANT MANAGER
Alphine Restaurant Group
Somerville, MA
05.2021 - 02.2022
- Keep up the record of vendors' agreements and invoices
- Manage communication between front of the house and the staff
- Make shift schedules and ensure that the team follows it
- Manage kitchen and interval staff and provide assistance when needed
- Keep thorough records of all expenses and incomes
- Implement all safety and hygiene guidelines
- Collect visitors' feedback and mention improvements to the menus
- Monitored labor patterns and adjusted shift assignments to balance coverage with demand. yielding more efficient staffing.
SUPERVISOR
Greenbills Bakery
Dorchester, MA
11.2019 - 05.2021
- Greeted guests with a pleasant smile and superior customer service.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, and teas.
- Enthusiastically engaged customers during busy periods to keep the mood light and fun.
- Cleaned and sanitized work areas, utensils, and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Gave details on coffee blends and preparation descriptions to customers.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Coached baristas on beverage techniques and timing through hands-on sessions, boosting drink quality and strengthening peer skill-sharing.
- Implemented a structured opening/closing checklist and trained staff on procedures, improving consistency of store readiness and minimizing equipment downtime.
- Provided real-time floor support during peak hours by stepping into service roles and resolving issues, maintaining steady customer experience and team morale.
- Enforced health and safety standards with regular audits and corrective coaching, securing compliance and preserving a sanitary environment for staff and patrons.
FITNESS DIRECTOR
Ever Fitness
Somerville, MA
08.2013 - 03.2019
- Designed personal training programs that addressed specific injuries and health problems.
- Worked with clients to set goals and track individual fitness progress and changes.
- Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
- Created individualized training programs to address specific patient needs and health problems.
- Built a strong client base by custom designing exercise, nutrition, and strength and conditioning programs to promote weight reduction and help each person adopt a healthier lifestyle.
- Provided thorough instruction on safe and correct equipment use.
- Encouraged members to continue attending group fitness classes.
- Showed members how to complete exercises and use machines properly and safely.
- Achieved or exceeded financial and personal training goals consistently.
- Analyzed attendance patterns and class feedback to restructure offerings, resulting in more relevant programming and measurable improvements in participation.
- Established standardized equipment inspection and maintenance routines, preventing downtime and ensuring safe, reliable facilities for members.
Education
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE
Bay State College
Boston, MASkills
- Serving
- Teamwork
- Word processing
- Administration
- Google Docs
- POS system operation
- Basic math
- Management
- Payroll
- CPR
- Sales
- Excel spreadsheet
- Microsoft 365
- Attention to detail
- Microsoft Outlook Calendar
- Faxing
- Team scheduling
- Microsoft Word
- Administrative experience
- Computer operation
- Innovative
- Adaptable
- Strong leadership capability
- Program design
- File organization
- Café
- Phone reception
- Microsoft Outlook
- Data entry
- Communication skills
- Microsoft Office
- Processing cash transactions
- Growth oriented
- Cash handling
- Computer skills
- Organizational skill sets
- Customer communication
- Client intake
- Document preparation
- Calendar management
- Customer relationship management
- Office administration
- Team collaboration
- Time management
- Task prioritization
- Critical thinking
- Confidentiality maintenance
- Workflow optimization
- Client communication
- Records maintenance
- Inbound phone call handling
- Mail handling
- Scheduling appointments
- Schedule and calendar management
Timeline
LAW OFFICE ADMINISTRATOR
Cordell and Cordell
03.2024 - Current
SERVICE BDC MANAGER
Pride
04.2023 - 03.2024
FRONT DESK RECEPTIONIST
Cut-Splice
09.2022 - 04.2023
ASSISTANT MANAGER
Alphine Restaurant Group
05.2021 - 02.2022
SUPERVISOR
Greenbills Bakery
11.2019 - 05.2021
FITNESS DIRECTOR
Ever Fitness
08.2013 - 03.2019
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE
Bay State College