Kassandra Carr
United Health Care
Chico,CA
2027
years of professional experience
Health Advocate experienced in patient care, health education, and community outreach. Achieved positive health outcomes through effective communication, problem-solving, and team collaboration. Focused on delivering personalized care and fostering trust within communities.
Work History
Health Advocate
5 Years 5 Months- Educated patients on health insurance benefits and coverage options.
- Coordinated communication between providers and patients to enhance care continuity.
- Educated patients on their rights within the healthcare system, empowering them to take control of their treatment and advocate for themselves when necessary.
- Facilitated communication between clients and healthcare providers to ensure continuity of care.
- Evaluated client progress regularly to adjust health action plans as needed, promoting long-term success in managing their conditions.
- Streamlined the insurance claims process for clients by navigating complex healthcare policies and advocating for coverage of necessary treatments.
- Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
- Resolved customer complaints by providing accurate information and timely solutions.
Caretaker
- In home care of the disabled
- Managed daily living activities including meal preparation, grooming, and medication reminders.
- Coordinated transportation for medical appointments, ensuring timely arrivals for essential care services.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Provided compassionate care and assistance to clients, ensuring comfort and well-being.
Assistant Manager
1 Year 11 Months- Supported daily operations by managing team schedules and optimizing workflow efficiency.
- Assisted in training new staff on customer service protocols and sales techniques.
- Monitored inventory levels, ensuring timely restocking of merchandise for customer satisfaction.
- Developed and maintained strong relationships with customers, resolving issues promptly to enhance loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma
GPA: 3.8
Skills
Healthcare navigation
HIPAA compliance
Clinical documentation
Mental health awareness
Data entry
Inbound call management
Customer assistance
Patient advocacy
Time management
Adaptability and flexibility
Teamwork and collaboration
Leadership skills
Stress management techniques
Timeline
Health Advocate
United Health Care
03.2021 - CurrentRead More
Assistant Manager
The Childrens Place
01.2016 - 12.2017Read More
Caretaker
IHSS
2011 - 03.2021Read More
Oakdale High School
High School Diploma
Read More