Kassandra Cazares Diaz
Houston,TX
Summary
Results-driven individual with proven expertise in leadership, organization, and teamwork. Skilled in problem resolution and effective communication, contributing to improved operational efficiency and customer satisfaction in diverse roles.
Overview
1
1
Language
6
6
years of professional experience
Work History
Scale House Operator
Gulf Coast Limestone Inc
Seabrook , Tx
03.2024 - Current
- Operated scale equipment to weigh and record materials for inventory management.
- Maintained accurate logs of truck weights and material classifications to ensure precise inventory tracking.
- Communicated with drivers to facilitate safe and efficient loading and unloading operations.
- Provided friendly service to customers upon arrival., directed haulers, and provided accurate information to inquiries.
- Kept scale house clean and organized by removing debris and disposing of trash properly.
- Maintained accurate records of incoming and outgoing shipments.
Assistant Principal Secretary
Michael R Null Middle School
Houston , Tx
08.2023 - 12.2023
- Managed communication between parents, students, and faculty members.
- Coordinated daily schedules for teachers and administrative staff.
- Maintained accurate records of student attendance and academic performance.
- Maintained student records and ensured data accuracy.
- Coordinated with teachers regarding student discipline issues following school policy guidelines.
- Supported the principal in developing school policies and procedures.
- Organized school events and assisted in logistics planning.
- Welcomed visitors at front desk and provided assistance. in a professional manner, answered inquiries and directed them to appropriate staff members.
- Handled confidential material with discretion while maintaining an organized filing system.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Attendance Clerk
Michael R Null Middle School
Houston , Tx
08.2022 - 05.2023
- Recorded daily student attendance using school management software.
- Maintained accurate attendance records for timely reporting to administration.
- Communicated with parents regarding student absences and tardies.
- Assisted in developing attendance improvement strategies for students.
- Coordinated with teachers to verify attendance discrepancies and resolve issues.
- Processed late arrivals and early dismissals according to school policy.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Interacted with employees in a professional manner when addressing attendance-related issues.
- Prepared reports on absenteeism trends for management review and action planning purposes.
- Processed documentation for leaves of absence to ensure compliance with company policies. related to leaves of absence and other absences from work.
Call Center Representative
Harris County EZ Tag
Houston, Texas
12.2021 - 04.2022
- De-escalated customer concerns, ensuring resolution while maintaining calm, friendly demeanor.
- Resolved product and consumer complaints using effective communication skills to enhance customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies and security practices to assist customers.
Substitute Teacher, K-5
Crosby Independent School District
Crosby, Texas
01.2021 - 11.2021
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Maintained classroom routines to ensure students remained engaged and on task.
- Delivered detailed notes and reports on daily activities to assist primary teacher in student progress assessment.
- Secured substitute teacher position through strong referrals from previous educators.
Education
Associate of Applied Science -
San Jacinto College
Pasadena, TX05-2029
Skills
- operational oversight
- time management
- process optimization
- problem resolution
- critical thinking
- team work & collaboration
- adaptability
- communication skills
Languages
Spanish
Native/ Bilingual
Timeline
Scale House Operator
Gulf Coast Limestone Inc
03.2024 - Current
Assistant Principal Secretary
Michael R Null Middle School
08.2023 - 12.2023
Attendance Clerk
Michael R Null Middle School
08.2022 - 05.2023
Call Center Representative
Harris County EZ Tag
12.2021 - 04.2022
Substitute Teacher, K-5
Crosby Independent School District
01.2021 - 11.2021
Associate of Applied Science -
San Jacinto College