Kassandra Granda
Lake Bluff,Illinois
Summary
Project management professional supporting schedules, deliverables, and status reporting across multiple initiatives. Coordinates with internal teams, stakeholders, and vendors to keep work on track, manage risks, and resolve issues quickly. Maintains clear documentation and process guides that support consistent execution and client-facing communication.
Overview
1
1
Language
10
10
years of professional experience
Work History
PROJECT MANAGER
DATAMAX
01.2026 - Current
- Coordinated project activities by scheduling meetings, tracking deliverables, and ensuring adherence to deadlines.
- Communicated with internal teams, stakeholders, and client vendors to support project progress and resolve issues.
- Monitored project risks and issues, collaborating with the team to develop mitigation plans.
- Delivered regular project status updates to keep stakeholders informed of progress and milestones.
- Monitored project performance, recognized issues, and implemented corrective actions.
- Conducted risk assessments and developed mitigation strategies to minimize potential project disruptions.
- Maintained updated project documentation and status reports to enhance team collaboration and reference.
- Scheduled and coordinated technician calls to discuss project updates and requirements. and reviewed upcoming assigned projects.
- Completed daily pre-calls with providers to confirm scope of work.
- Developed comprehensive billing guide for all project staff to support consistent payment procedures and client billing standards.
PROJECT COORDINATOR
DATAMAX
10.2021 - 01.2026
- Coordinated IT operations and project workflows to meet SLAs within budget, managing work orders and technician assignments while maintaining accurate project timelines. Acted as a key liaison between clients and technical teams, ensuring clear communication, timely updates, and alignment on deliverables. Facilitated meetings to drive progress, mitigate risks, and support seamless project completion with high client satisfaction.
- Developed and updated project plans and schedules, ensuring accuracy and compliance with client invoicing requirements.
- Prepared and delivered project status reports to senior management and stakeholders, providing insights into project progress and challenges.
- Created training documentation to onboard coordinators, enhancing process consistency and accelerating ramp-up time.
- Ranked among the top two performers in daily productivity metrics, demonstrating strong organizational and multitasking abilities.
- Promoted teamwork and a supportive atmosphere to enhance team dynamics and morale., promoting open communication and knowledge sharing.
DOCUMENTATION ANALYST / SERVICE ASSURANCE SPECIALIST
BRIGHTSTAR
11.2017 - 09.2021
- Maintain and take the lead on all documents within the RLS/Fulfillment Center.
- Coordinated communication with RLS supervisors, management, and SAM team to ensure alignment on document processes.
- Collaborated with supervisors to update and revise documents, enhancing accuracy and compliance.
- Oversee the deployment of formatted correct documents and that visual instructions are aligned.
- Drafted clear emails regarding published documents in the Document Center, ensuring timely responses and follow-ups to stakeholders.
- Worked with the Quality/ISO assurance team to publish work instructions/forms.
- Fill in the tracker with the document number (e.g., revision number or new document number) provided by the quality team.
- Maintain and house all documents in an Excel Work Instruction Tracker.
- Trained staff on new procedures to ensure compliance and efficiency.
- Utilized strong organizational skills to enhance efficiency and productivity. Excellent interpersonal and communication skills. Able to work both independently and in a team environment.
- Support a flawless customer experience through production floor-related activities.
- Maintain cost efficiency to plan while providing consistent visibility to the impacts of business exits/transfers and resource constraints, while maintaining compliance with customer SLAs.
- Demonstrated strong understanding of documentation security principles to safeguard sensitive information.
- Created and maintained a grading folder to provide easier access for all operators.
PORTAL LEAD
BRIGHTSTAR
01.2017 - 11.2017
- Communicated with IT groups to resolve portal issues and minimize downtime for the department.
- Coordinate deployment of new software and testing for new customers/channels deploying.
- Set up new customers in the desktop portal.
- Conducted training sessions on new procedures for team members to ensure understanding and compliance.
- Served as key point of contact for special requests, troubleshooting, and providing solutions for encountered issues, earning recognition from supervisors.
- Managed daily reports for front office to ensure accurate inventory tracking.
- Assisted other leads and supervisors from other areas of the business to accomplish their department goals.
- Coordinated work distribution across various areas of the floor.
- Support a safe and organized work environment.
- Maintain supplies for warehouse everyday needs.
Education
General Studies
College of Lake County
Grayslake, IL01-2016
Diploma -
High School
01-2013
Skills
- Project management
- Risk management
- Risk management strategies
- Issue tracking
- Proficient in Microsoft Office
- SharePoint platform experience
- Data entry and presentation skills
- Cross-level communication
Languages
Spanish
Limited
Timeline
PROJECT MANAGER
DATAMAX
01.2026 - Current
PROJECT COORDINATOR
DATAMAX
10.2021 - 01.2026
DOCUMENTATION ANALYST / SERVICE ASSURANCE SPECIALIST
BRIGHTSTAR
11.2017 - 09.2021
PORTAL LEAD
BRIGHTSTAR
01.2017 - 11.2017
General Studies
College of Lake County
Diploma -
High School