Kassandra Harwood

Coordinated patient scheduling, check-in, check-out and payments for billing.

• Provided prompt, polite and professional in-person and telephone customer service.
• Updated patient information and insurance details for accurate electronic medical records.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Answered phone calls and messages for 5 providers in a health center medical facility, scheduling appointments, and handling patient inquiries.

• Assisted families in making funeral arrangements by carefully explaining various service options and providing compassionate support.
• Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
• Drafted and published 5-10 obituaries per week on behalf of families served.
• Improved appearance of remains with use of cosmetics.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Answered an average of 40 telephone calls per day to offer office information, answer questions, and direct calls to staff.