Sharon Edwards
Charlotte,NC
Summary
I have proven administrative skills. I possess the ability to organize, work independently, manage workflow and I am a team player. I am efficient and effective in getting assignments completed in a timely fashion. I am proficient with Microsoft Word, Excel, Power Point, IDX (hospital scheduling system), IDX RAD (radiology scheduling system), SMS (patient hospital registration system), and MIT (interpreter scheduling and tracking system) and ECHO (data entry and call tracking system). Epic and Athena Scheduling and EMR systems
Overview
11
11
years of professional experience
Work History
Practice Support Specialist
Marathon Health
Charlotte, NC
12.2018 - Current
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Call Center Specialist
Temple University Health System - Careers
Philadelphia, PA
06.2017 - 12.2018
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Medical Secretary
Levine Cancer Institute
Charlotte, NC
06.2013 - 11.2015
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Performed data entry tasks related to patient information into various databases.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Skills
- Strong Organization
- Problem-Solving
- Electronic Charting
- Clinical Documentation
- ICD-10 Coding
- Attention to Detail
- Phone and Email Etiquette
- Knowledge of HIPAA Regulations
- Schedule Management
- Multi-Line Telephone Management
Timeline
Practice Support Specialist
Marathon Health
12.2018 - Current
Call Center Specialist
Temple University Health System - Careers
06.2017 - 12.2018
Medical Secretary
Levine Cancer Institute
06.2013 - 11.2015
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