Naomi Decastro
Miami
Summary
Detail-oriented Practice Support Specialist with expertise in managing scheduling, insurance verification, and patient inquiries. Strong problem-solving skills enhance operational efficiency in healthcare settings. Committed to improving patient experiences and facilitating effective communication for streamlined operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Support Specialist
Zion Plastic Surgery
Miami
07.2024 - Current
- Assisted in patient scheduling and confirmed appointments for surgical procedures.
- Managed patient inquiries, providing accurate information and support.
- Coordinated with medical staff to ensure seamless patient flow during visits.
- Maintained electronic health records, ensuring up-to-date patient information.
- Handled insurance verification and facilitated pre-authorization processes.
Substitute Educator
Miami Dade Public Schools
Miami
08.2022 - 06.2024
- Facilitated daily classroom activities and engaged students in learning.
- Assisted students with assignments and provided one-on-one support as needed.
- Managed classroom behavior and maintained a positive learning environment.
- Implemented positive reinforcement techniques to motivate students' learning efforts.
- Maintained accurate records of student attendance, grades and discipline incidents.
Sales Representative
Polo Ralph Lauren
Miami
05.2019 - 07.2022
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Processed transactions accurately using point-of-sale systems.
- Assisted in visual merchandising and store layout to enhance customer experience.
Education
Bachelor of Arts - Business And Government Leadership
Florida International University
Miami, FL04-2028
Associate of Arts - Law
Miami Dade College
Miami, FL04-2026
High School Diploma -
Southwest Miami Senior High School
8855 Sw 50th Terr Miami, Florida 3316506-2022
Skills
- Project management
- Database management
- Data analysis
- Customer service
- Strong organization
- Effective communication
- Problem solving
- Database management
Certification
- Hootsuite academy- social media marketing certification
- Linkedin- marketing yourself to maximize career opportunity
- linkedin- business etiquette: phone,email, and text
Timeline
Practice Support Specialist
Zion Plastic Surgery
07.2024 - Current
Substitute Educator
Miami Dade Public Schools
08.2022 - 06.2024
Sales Representative
Polo Ralph Lauren
05.2019 - 07.2022
Bachelor of Arts - Business And Government Leadership
Florida International University
Associate of Arts - Law
Miami Dade College
High School Diploma -
Southwest Miami Senior High School