Yvonne Acevedo
Kalamazoo,Michigan
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 1 year of relevant work experience to your team. Versatile Practice support assistant possessing first-rate communication skills and personable demeanor demonstrated across 1 year in patient-focused roles. Exceptional knowledge of medical terminology. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
5
5
years of professional experience
Work History
Practice Support Specialist
Bronson Methodist Hospital
601 John Street, Kalamazoo Michigan
05.2023 - Current
- Enhanced patient experiences by efficiently managing appointment scheduling and coordinating practice resources.
- Streamlined office operations by organizing and maintaining electronic health records for easy access during appointments.
- Boosted patient retention rates with exceptional customer service and prompt resolution of concerns.
- Facilitated seamless communication between patients, providers, and insurance companies to ensure accurate billing and reimbursement processes.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting sensitive data at all times.
- Coordinated provider schedules to optimize productivity while minimizing wait times for patients seeking appointments or consultations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Epic to schedule appointments for doctor visits and procedures.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Environmental Services Housekeeper
Bronson Methodist Hospital
601 John Street, Kalamazoo Michigan
08.2018 - 05.2023
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
Education
No Degree - Medical Administrative Assistant
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma -
Kalamazoo Central High School
Kalamazoo, MI06.2015
Skills
- Strong organization
- Empathy and understanding
- Resource management
- Workflow optimization
- Effective communication
- Software expertise
- Use Epic software
- Use Microsoft Teams
- Documentation and Recordkeeping
- Patient Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Practice Support Specialist
Bronson Methodist Hospital
05.2023 - Current
Environmental Services Housekeeper
Bronson Methodist Hospital
08.2018 - 05.2023
No Degree - Medical Administrative Assistant
Kalamazoo Valley Community College
High School Diploma -
Kalamazoo Central High School