Yvonne Acevedo
Kalamazoo,Michigan
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 1 year of relevant work experience to your team. Versatile Practice support assistant possessing first-rate communication skills and personable demeanor demonstrated across 1 year in patient-focused roles. Exceptional knowledge of medical terminology. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
5
5
years of professional experience
Work History
Practice Support Specialist
Bronson Methodist Hospital
05.2023 - Current
- Enhanced patient experiences by efficiently managing appointment scheduling and coordinating practice resources.
- Streamlined office operations by organizing and maintaining electronic health records for easy access during appointments.
- Boosted patient retention rates with exceptional customer service and prompt resolution of concerns.
- Facilitated seamless communication between patients, providers, and insurance companies to ensure accurate billing and reimbursement processes.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting sensitive data at all times.
- Coordinated provider schedules to optimize productivity while minimizing wait times for patients seeking appointments or consultations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Epic to schedule appointments for doctor visits and procedures.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Environmental Services Housekeeper
Bronson Methodist Hospital
08.2018 - 05.2023
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
Education
No Degree - Medical Administrative Assistant
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma -
Kalamazoo Central High School
Kalamazoo, MI06.2015
Skills
- Strong organization
- Empathy and understanding
- Resource management
- Workflow optimization
- Effective communication
- Software expertise
- Use Epic software
- Use Microsoft Teams
- Documentation and Recordkeeping
- Patient Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Practice Support Specialist
Bronson Methodist Hospital
05.2023 - Current
Environmental Services Housekeeper
Bronson Methodist Hospital
08.2018 - 05.2023
No Degree - Medical Administrative Assistant
Kalamazoo Valley Community College
High School Diploma -
Kalamazoo Central High School
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