Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Iracheta

Houston

Summary

Personable and dedicated customer service representative with extensive industry experience, recognized for establishing strong rapport with clients and maintaining high levels of customer satisfaction. A solid team player with a positive attitude, skilled in prioritizing and multitasking within fast-paced environments to achieve personal and business objectives. Proven ability to handle escalated support issues effectively, leveraging outstanding active listening and communication skills. Experienced in territory management and market expansion strategies, utilizing analytical insights to develop impactful sales plans that drive growth and enhance client retention.

Overview

9
9
years of professional experience

Work History

Territory Manager Component Sales

Whirlwind Steel
12.2024 - Current
  • Managed relationships with key accounts, ensuring consistent communication and service excellence.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Representative

Whirlwind Steel Buildings Inc.
10.2023 - 11.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Managed order processing and tracking, ensuring timely delivery of products.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.

Leasing Consultant

Penn Apartment Staffing
07.2023 - 09.2024
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Managed over 50 customer calls per day.

Team Lead

Walmart
04.2021 - 03.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Shift Lead

McDonald's
02.2017 - 02.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Evolution Academy
05.2020

Skills

  • Staff Training
  • Client Relationship Management
  • Verbal And Written Communication
  • Exceptional Customer Service
  • Excellent Customer Service Skills
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Data Entry
  • Appointment Scheduling
  • Sales expertise
  • Customer relationship management
  • Multitasking and organization

Timeline

Territory Manager Component Sales

Whirlwind Steel
12.2024 - Current

Customer Service Representative

Whirlwind Steel Buildings Inc.
10.2023 - 11.2024

Leasing Consultant

Penn Apartment Staffing
07.2023 - 09.2024

Team Lead

Walmart
04.2021 - 03.2023

Shift Lead

McDonald's
02.2017 - 02.2020

High School Diploma -

Evolution Academy

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