Kassandra Juarez
Temple Terrace
Summary
Dedicated customer service professional skilled in bilingual communication and complaint resolution. Proven ability to manage customer inquiries and enhance service delivery standards, ensuring high levels of customer satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Crash Champions
Valrico
07.2021 - 01.2025
- Assisted customers with inquiries and provided product information.
- Processed customer orders and handled billing issues efficiently.
- Resolved customer complaints and ensured satisfaction through active listening.
- Collaborated with team members to improve service delivery standards.
- Maintained accurate records of customer interactions in the system.
- Educated customers on services and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful situations.
- Escalated issues to management for resolution when necessary.
- I would handle accounts receivable, overseeing payments that were not given to the store, and I would have to handle insurance and customers with effective communication and time to collect payments.
- Would have efficient Communication in English and Spanish language
Customer Service Representative
Ferman Collision
Tampa
09.2021 - 07.2022
- Assisted customers with inquiries and provided product information.
- Processed customer orders and handled billing issues efficiently.
- Resolved customer complaints and ensured satisfaction through active listening
- Handled scheduling for the store
Education
High School Diploma -
Tampa Bay Technical High School
Tampa, FL05-2021
Skills
- Customer service
- Complaint resolution
- Order processing
- Record management
- Bilingual communication
- Customer relationship management
- Stress management
- Effective communication
- Active listening
- Customer education
- Appointment scheduling
- Call management
- Call escalation
- Follow-up skills
- Warranty service
- Scheduling
- Office equipment proficiency
- Positive and professional
References
References available upon request.
Timeline
Customer Service Representative
Ferman Collision
09.2021 - 07.2022
Customer Service Representative
Crash Champions
07.2021 - 01.2025
High School Diploma -
Tampa Bay Technical High School